Workplace Operations And Customer Service
Introduction
Performance management has now become one of the most important factors in contemporary business concepts and approaches, particularly those operating in customer-satisfaction and service-delivery (Buckingham and Goodall 2015). Consumer satisfaction is the backbone of such enterprises and the fact that customer demands and expectations are highly dynamic makes it even more important to monitor and examine the processes of the organization, externally as well as to achieve maximum value.
The performance of a business organization is dependent on a number of factors, including economic performance, organizational harmony, employee retention, recruitment processes, development needs, and customer-dissatisfaction due to organizational disengagement on recent issues of the ACA Travel Agency.
Section 1
Performance Management
As the manager of the ACA Travel Agency, a recent issue of customer-dissatisfaction was investigated and analyzed to identify the need for a performance evaluation session with company consultant Jane, also for lack of judgment and prioritization Were responsible – major special issue (Iqbal, Akbar and Budhwar 2015). Jane’s performance did not meet the standard criteria for the company and there was significant loss in terms of customer loyalty.
Therefore, the implementation of the performance appraisal system would require hypothetical discussions with both stakeholders (employee and customer), so that an agreement could be reached. This will not only increase stakeholders’ understanding of organizational expectations and perspectives, but will also prevent similar issues going forward.
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Global Business Strategy
Global Business Strategy
Introduction
The Automobile industry has shaped people life and it is considered as status symbol in this modern scenario. The changes that happened over the years in automobiles industry has success story on its own through the evolution in technological advancements interior and exterior design. Automobiles have gained special place in the market.
Require to write details about the organization that will be discussed whether Nissan or BMW.
Global Business Strategy
Introduction
The Automobile industry has shaped people life and it is considered as status symbol in this modern scenario. The changes that happened over the years in automobiles industry has success story on its own through the evolution in technological advancements interior and exterior design. Automobiles have gained special place in the market.
Require to write details about the organization that will be discussed whether Nissan or BMW.
- Review of International business environment analysis techniques
The global environmental analysis and diagnosis consists of managerial decisions made by the analyzing the implication of opportunities and threats of the environmental analysis. The Business Environment is combination of Internal and external factors (Micro & Macro), Micro factors which influence business and presented within the business. These factors is under controlled of the business and could include policies of business, organization structure, participation in management, organizational culture, mission and value statement.
Whereas Macro or external factors which influence business and business has no control over them the external factors are those macro environmental factors that include Political, Economical, Social, Technological, Legal and the Environmental factors to control the business.
Global Business Strategy
The internal and external factor like customers, suppliers, environment, government and the economical strength affects the business in the global marketplace. As per the opinion of Ashridge (2005).
There are a number of different tools we can use to analyze both the Micro &Marco factors within a business and below is the categories of those techniques:
| Macro Environment | Micro Environment |
| · PESTEL Analysis | · Porters 5 forces analysis |
| · Country Risk Analysis | · Mendelow’s stakeholder analysis |
| · Porters Diamond Analysis | · Porters 4 corners analysis |
Analysis of Micro and Macro Business Environment techniques
Macro Analysis
- PESTLE
PESTLE analysis is the tool for the marketer that analyzes the external factors of the external environment to control the business. The factors of PESTLE are Political, Economical, Social, Technological, Legal and the Environmental, the result of this analysis will be the feeder in SWOT analysis which will determine the threats and opportunities
The political factors includes the legal considerations, regulations, and the formal and informal rules introduced by the government while international business operation takes place. While economic factors assessing the changes to an economy inflations rate, taxes and trading regulations.Social represent the culture of the society that an organization operates within. They may include demographics, age distribution, population growth rates, level of education, and living conditions.The well-developed technological environment offers a greater private sector involvement, so that the both the public and private sector partnership could lead a successful business operation. Legal factors consider the country laws that may affect the industry in areas of employment, health and safety and competitors. The last factor which is environmental factor include the infrastructure of the country, weather condition and energy cost and availability to run the organization.
