|Program:||QCF Level 4: BTEC Higher National Diploma Y1Y2 in HSC.|
|Unit Title: Unit Code-13 Managing Human Resources in H And SC||Unit Code|
19th Nov 2013
23rd Feb 2014
Archana Arora & team
Internal Verifier Name:
Unit Code-13 Managing Human Resources in H And SC, Rules and regulations:
Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism.
Unit Code-13 Managing Human Resources in H And SC:Coursework Regulations
- You are required to submit your coursework on-line through online e-learning system http://stponline.org.uk. Detailed information about this is available in the student handbook submission
- Details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook.
- Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year.
- If you need an extension (even for one day) for a valid reason, you must request one, using a coursework extension request form available from the Academic Admin Office. Do not ask the lecturers responsible for the course – they are not authorised to award an extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
- General guidelines for submission of coursework:
- All work must be word-processed and must be of “good” standard.
- Document margins shall not be more than 2.5cm or less than 1.5cm
- Font size in the range of 11 to 14 points distributed to including headings and body text. Preferred typeface to be of a common standard such as Arial or Times New Roman for the main text.
- Any computer files generated such as program code (software), graphic files that form part of the course work must be submitted either online with the documentation.
- The copy of the course work submitted may not be returned to you after marking and you are advised to have your personal copy for your reference.
- All work completed, including any software constructed may not be used for any purpose other than the purpose of intended study without prior written permission from St Patrick’s International College.
Unit Code-13 Managing Human Resources in H And SC:Outcomes and assessment requirements
|Outcomes||Assessment criteria for pass|
|To achieve each outcome a learner must demonstrate the ability to:|
|LO1 Understand processes for recruiting individuals to work in health and social care||1.1 Explain the factors to be considered when planning the recruitment of individuals to work in health and social care|
|1.2 Explain how relevant legislative and policy frameworks of the home country influence the selection, recruitment and employment of individuals|
|1.3 Evaluate different approaches that may be used to ensure the selection of the best individuals for work in health and social care|
|LO2 Understand strategies for|
building effective teams for
working in health and social
|2.1 Explain theories of how individuals interact in groups in relation to the types of teams that work in health and social care|
|2.2 Evaluate approaches that may be used to develop effective team working in health and social care|
|LO3 Understand systems for|
monitoring and promoting
the development of
individuals working in health
and social care
|3.1 Explain ways in which the performance of individuals working in health and social care can be monitored|
|3.2 Assess how individual training and development needs can be identified|
|3.3 Analyse different strategies for promoting the continuing development of individuals in the health and social care workplace|
|LO4 Understand approaches for managing people working in health and social care.||4.1 Explain theories of leadership that apply to the health and social care workplace|
|4.2 Analyse how working relationships may be managed|
|4.3 Evaluate how own development has been influenced by management approaches encountered in own experience.|
Unit Code-13 Managing Human Resources in H And SC: Case Scenario – St – Patrick’s Nursing Home
You have recently been appointed as a trainee Human Resources Officer at St-Patrick’s Nursing Home located in central London. During the first formal meeting with the Board of Directors you were told about the recent expansion of the nursing home by your HR Director.
You were also informed about the various problems that St Patrick’s Nursing Home has been experiencing, such as the high rate of employee turnover; complaints from residents and families about the quality of care, and staff errors that could compromise the safety and efficiency of care.
The HR Director is under pressure to increase staff retention in order to reduce future training and recruitment costs. She believes that the current recruitment and selection policies of St-Patrick’s Nursing Home are partly responsible for the turnover problem.
The HR Director also suggested that care workers’ performance, satisfaction and commitment to the organisation depend on collaborative team-working. She mentioned that staff members were often blamed for not communicating important messages to one another whilst on shift, not handing over effectively at the end of their shift, and coming to work “just to do their shift and go home”.
As part of your job, you are required to prepare a comprehensive and appropriate Performance Evaluation Plan for all of the employees working in your organisation and you need to make some recommendations on the types of training nursing staff will require considering their current level of competence and future development requirements. The training should help the home to meet the essential standards set by the Care Quality Commission.
A grand party was organised by your HR director praising all your achievements that you have achieved in a short span of time. You have been asked by your boss to arrange a training session for the care staff in order to enlighten them about the techniques and leadership skills that you have used and applied over the period of time in managing and leading people at the workplace, and which they can apply to their roles. Your training session also needs to educate them about the relevance and application of different leadership theories in leading people and managing relationships with peers and subordinates.
Finally, make them aware how you have been continuously updating your knowledge and developing yourself throughout, and what the benefits of ‘investing in yourself’ were.
Based on the scenario above you are required to complete an ESSAY of 3,000 words (+/-10%) You should refer to the assessment criteria and the relevant unit content, when preparing your evidence of assessment. The essay is formed of the following four sections below which relate to the learning outcomes.
Unit Code-13 Managing Human Resources in H And SC:Learning Outcome 1 (1.1, 1.2, 1.3 M1 and D1)
- An explanation of the factors that need to be considered when planning the recruitment of individuals to work at St-Patrick’s Nursing Home (1.1)
- An explanation of how the recruitment and selection procedures and policies of St-Patrick’s Nursing Home can be changed to fit with the wider legal context (e.g. the legal context may relate to employment law, laws and regulations relating to health and social care, and requirements of the Care Quality Commission) (1.2)
- An evaluation of different approaches that may be used to ensure the selection of the best individuals, and make recommendations for St-Patrick’s Nursing Home (1.3)
Unit Code-13 Managing Human Resources in H And SC:Learning Outcome 2 (2.1, 2.2, M2 and D2)
- An explanation of theories of how individuals interact in groups in relation to the types of teams that work in health and social care (2.1)
- An evaluation of the approaches that may be used by staff at different levels to develop and promote effective team working at St-Patrick’s Nursing Home (2.2)
Unit Code-13 Managing Human Resources in H And SC:Learning Outcome 3 (3.1, 3.2, 3.3, M2 and D2)
- An explanation of the ways in which the performance of individuals working in health and social care can be monitored (3.1)
- An assessment of how individual training and development needs can be identified at St-Patrick’s Nursing Home (3.2)
- An analysis of different strategies for promoting the continuing development of individuals in the health and social care workplace (3.3)
Unit Code-13 Managing Human Resources in H And SC:Learning Outcome 4 (4.1, 4.2, 4.3, 4.4 andD3)
- Explains theories of leadership that apply to the health and social care workplace (4.1)
- Analyses how working relationships may be managed at St-Patrick’s Nursing Home (4.2)
- Evaluates how your own development has been influenced by management approaches that you encountered in your own experience (4.3)
Unit Code-13 Managing Human Resources in H And SC;How and why will formative assessment take place?
Formative assessment will take place to advise you on your progress within the term (during 4th and 8th week) and the ways in which you could improve before the final (summative) submission. The feedback is for your benefit and is not part of your final grade for the unit. Formative feedback may however not be as detailed as the final feedback you receive, and may be in verbal and/or written form (at the teacher’s discretion). You will be asked to submit your work for formative feedbackin electronic form to your teacher or as hard copy, to which you will receive verbal and/or written feedback.
Final (Summative) Submission
You need to submit all of the documents relating to your final assignment covering all learning outcomes i.e. LO1, LO2, LO3 and LO4 via stponline.co.uk on or before 23rd February 2014 latest by 23:55.
Unit Code-13: Managing Human Resources in H&SC:Example feedback form:
Note: Summative feedback would be given via stponline.co.uk
|Areas for Improvement|
|Lecturer Signature: Date:|
|Merit Descriptors||Indicative characteristics||Contextualised Indicative characteristics (All the characteristics need to be achieved)||ü|
|M1||Identify and apply strategies to find appropriate solutions||Complex problems with more than one variable have beenexplored.||Has demonstrated the knowledge of different approachesthat may be used to ensure the selection of the best individuals for work in health and social care|
|M2||Select/design and apply appropriate methods/techniques||The application of relevant theories, techniques and methods, and also justifying all sources of information.||Has shown the understanding of the individual and group theories and applied them by developing the effective team working|
|M3||Present and communicate appropriate findings||The appropriate structure and approach has been used||Has identified the appropriate method of performance appraisal and evaluated the correct staff training and development needs|
|Distinction Descriptors||Indicative characteristics||Contextualised Indicative characteristics (All the characteristics need to be achieved)||ü|
|D1||Use critical reflection to evaluate own work and justify valid conclusions||Conclusions have been arrived at through synthesis of ideas and have been justified||Has critically evaluated their work and drawn conclusions with justification on how the conclusions were arrived at in relation to the different approaches used to ensure the selection of the best individuals for work in health and social care|
|D2||Take responsibility of managing and organising activities||Independent thinking has been demonstrated and all activities have been managed.||Has applied the individual and group theories for the team management and working|
|D3||Demonstrate convergent/lateral/creative thinking||Self-evaluation has taken place.||Has critically evaluatedhow their own development has been influenced by management approaches.|