Unit 9 AB285H9 HRM For Service Industries

Unit 9 AB285H9 HRM Service Industries

  • Submission Front Sheet
  • Assignment Code:               …AB285H9…
  • Programme:                           BTEC Higher National Diploma in Hospitality Management
  • Unit Title and Number:           Human Resource Management for Service Industries (Unit 9)
  • QFC Level and Credit value: 4;15 credits
  • Module Tutor:                          Dr Chika Ugoji
  • Email:                                      c.ugoji@mrcollege.ac.uk
  • Date Set:                                 Januaury, 2018          
  • Name:                                    ………………………………………….
  • Registration Number:         ……………………………………………
  • Date:
Learner’s statement of authenticity

I certify that the work submitted for this assignment is my own. Where the work of others has been used to support my work then credit has been acknowledged. I have identified and acknowledged all sources used in this assignment and have referenced according to the Harvard referencing system. I have read and understood the Plagiarism and Collusion section provided with the assignment brief and understood the consequences of plagiarising.

Signature: ___

Complete and copy this page and add it as the front sheet to your online submission

Part 2 Assignment Brief AB285H9

  • Programme:                           BTEC Higher National Diploma in Hospitality Management
  • Unit Title and Number:           HRM for Service Industries (Unit 9) J/601/1756
  • QFC Level and Credit value: 5; 15 credits
  • Module Tutor:                         Dr. Chika Ugoji
  • Email:                                      C.ugoji@mrcollege.ac.uk
  • Distribution Date: 18/1/2018
  • Formative assessment drop box opens : 20/03/2018

Final Submission Date (Full Assignment) : 04/04/2018


Unit 9 AB285H9 HRM For Service IndustriesThis unit enables learners to gain understanding of human resource management, employee relations and employment law, recruitment and selection, and training and development in service industries. This unit looks at the key elements in human resource management. Learners will investigate employment law and how it affects service industries businesses.

They will also investigate the current state of employee relations in service industries. Learners will examine the practicalities of the recruitment and selection process in order to develop the skills required to effectively administer this human resources function. Learners will investigate training and development in service industries businesses to determine the contribution they make to an effective business. Learners must ensure that their evidence relates to the hospitality industry.

On Successful completion of this module, students will be able to:

  • 1 Understand human resource management
  • 2 Understand the effect of employee relations and employment law on service industries businesses
  • 3 Understand the recruitment and selection process
  • 4 Understand training and development in service industries businesses

Learners are encouraged to be familiar with the assessment criteria and contextualised grade descriptors before completing these tasks.

LO 1 Understand human resource management
1.1 Analyse the role and purpose of human resource management in a selected service industry

1.2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry business

Individual assignment (report)
LO 2 Understand the effect of employee relations and employment law on service industries businesses
2.1 Assess the current state of employment relations in a selected service industry

2.2 Discuss how employment law affects the management of human resources in a selected service industry business

Individual assignment (report)
LO 3 Understand the recruitment and selection process
3.1 Discuss a job description and person specification for a selected service industry job

3.2 Compare the selection process of different service industries businesses

Group presentation on PowerPoint slides
LO 4 Understand training and development in service industries businesses
4.1 Assess the contribution of training and development activities to the effective operation of a selected service industry business

Group presentation on PowerPoint slides

After the group presentation as part of your report  prepare an evaluation based on whole presentation process. State your contributions during the process and what you have learnt about recruitment/selection and training/development within the industry you studied.

Individual assignment (report)

Specification of Assessment

  • Present your work in one business report style which should include table of contents, reference list, foot or end notes and appendices if any
  • Include the reference code of this assignment on your assignment submission front page.
  • Each page must be numbered at the bottom right hand side.
  • Ensure the following information is in the footer on every page:
  • Your name
  • The production date of your submission
  • The code number of your assignment brief
  • The page number
  • The name of the Module
  • Spell-check the document and make sure there are no grammatical errors.
  • Complete all the tasks.
  • Produce clear specific reasoning and arguments in support of your answers.
  • Submit your work in a single work processed document of not more than 5000 words for all Learning Outcomes. This word limit is only a guideline, and does not include Appendices and Bibliography
  • You must include a bibliography at the end to show where your information was sourced.
  • Your sources must be identified using the Harvard referencing system. The words used in your bibliography will not be included in your word count.

Unit 9 AB285H9 HRM Service Industries

Achievement of a pass grade

  • A pass grade is achieved by meeting all the requirements defined in the assessment criteria for each individual unit.
  • Achievement of a merit or distinction grade
  • All the assessment criteria and merit grade descriptors need to be completed within a unit to achieve a merit grade.
  • All the assessment criteria, merit and distinction grade descriptors must be completed within a unit to achieve a distinction grade.
  • Any learner submission that does not meet a targeted assessment criterion must be re-submitted by a date specified by the assessor.
Grade DescriptorsIndicative CharacteristicsContextualised Grade Guidance

Identify and

apply strategies

to find appropriate


  • effective judgements have been  made
  • complex problems with more than one variable have been explored
  • an effective approach to study and research has been applied








Select / design and

apply appropriate



  • relevant theories and techniques have been applied
  • a range of methods and techniques have been applied
  • a range of sources of information has been used
  • the selection of methods and techniques/sources has been justified
  • the design of methods/ techniques has been justified
  • complex information/data has been synthesised and processed
  • appropriate learning methods/techniques have been applied














Present and


appropriate findings.


  • the appropriate structure and approach has been used
  • coherent, logical development of principles/concepts for the intended audience
  • a range of methods of presentation have been used and technical language has been accurately used
  • communication has taken place in familiar and unfamiliar contexts
  • The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used.






Use critical

reflection to

evaluate own

work and justify



  • conclusions have been arrived at through synthesis of ideas and have been justified
  • the validity of results has been evaluated using defined criteria
  • self-criticism of approach has taken place
  • realistic improvements have been proposed against defined characteristics for success








for managing

and organising


  • autonomy/independence has been demonstrated
  • substantial activities, projects or investigations have been planned, managed and organised
  • activities have been managed
  • the unforeseen has been accommodated
  • the importance of interdependence has been recognised and achieved






convergent /

lateral / creative


  • ideas have been generated and decisions taken
  • self-evaluation has taken place
  • convergent and lateral thinking have been applied
  • problems have been solved
  • innovation and creative thought have been applied
  • receptiveness to new ideas is evident
  • effective thinking has taken place in unfamiliar contexts











If an extension is necessary for a valid reason, requests can me made using a course work extension request form available from the college. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension.

The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.

‘Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or otherwise, of any other person (including another student) or of any institution. Examples of forms of plagiarism include[1]:Any act of plagiarism and collusion will be seriously dealt with according to the regulations. In this context the definition and scope of plagiarism are presented below:

  • the verbatim (word for word) copying of another’s work without appropriate and correctly presented acknowledgement;
  • the close paraphrasing of another’s work by simply changing a few words or altering the order of presentation, without appropriate and correctly presented acknowledgement;
  • unacknowledged quotation of phrases from another’s work;
  • The deliberate and detailed presentation of another’s concept as one’s own.’

All types of work submitted by students are covered by this definition, including, written work, diagrams, designs, engineering drawings and pictures.

‘Collusion occurs when, unless with official approval (e.g. in the case of group projects), two or more students consciously collaborate in the preparation and production of work which is ultimately submitted by each in an identical, or substantially similar, form and/or is represented by each to be the product of his or her individual efforts. Collusion also occurs where there is unauthorised co-operation between a student and another person in the preparation and production of work which is presented as the student’s own. (Carroll, J and Appleton, J.( 2001) Plagiarism – A Good Practice Guide.  Oxford Brookes University/JISC, Oxford)

All submissions will be via Moodle and processed by Turnitin to check for plagiarism.  You should aim for an overall score of no more than 15% with no single source over 4%.

All work for assessment must be submitted with a Turnitin Report on plagiarism.  The Maximum Turnitin score admissible is 15% (after deduction of 1% & 2% records). Assignments with more that this adjusted 15% score will be automatically referred for reworking and resubmission

Formative assessment Dropbox -open
Formative assessment Dropbox -closing
Final submission deadline
Teacher’s result submission deadline
Referral Dropbox will open from
Referral submission deadline
Referral results deadline

Assignment Resubmission Policy

  • A Resubmission is any work handed in for final assessment a second time.
  • The Final Deadline is the date on which the whole assignment must be completed and submitted (usually in week 12 at the end of the semester).
  • Work submitted                                                         To be Resubmitted
  1. Referred after Final Deadline Four weeks after the final deadline
  2. Missed Final Deadline End of next semester
  3. Missed formative assessment(s) and

Referred after Final Deadline                        End of next semester

  • Referred SMALL after resubmission £25 reassessment fee
  • Referred LARGE after resubmission Repeat semester and attend classes

Completed, assessed units (Pass, Merit) from your first Semester may be reworked and submitted  for a higher grade once only  on payment of a reassessment fee of £25i

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