Unit 6 Rooms Division Operations Management

 Submission Front Sheet

Assignment Code:   AB424H6

Programme:                           BTEC Higher National Diploma in Hospitality Management

Unit Title and Number:           Rooms Division Operations Management (Unit 6)

QFC Level and Credit value: 5; 15 credits

Module Tutor:                         Fabrice Teyssedou

Email:                                    f.teyssedou@mrcollege.ac.uk

Date Set:                               15/09/2017

Name:                                    ………………………………………….

Registration Number:         ……………………………………………

Learner’s statement of authenticity

Student’s Name: ____________________________         Student’s ID Number:________________

I certify that the work submitted for this assignment is my own. Where the work of others has been used to support my work then credit has been acknowledged. I have identified and acknowledged all sources used in this assignment and have referenced according to the Harvard referencing system. I have read and understood the Plagiarism and Collusion section provided with the assignment brief and understood the consequences of plagiarising.

Signature: __________________________________                                   Date:  ___/___/____

Date:                                      ………

Is this a  First  Submission                                or Second Submission                        ?

                   words

Word Count (max.5000)

                 %

Turnitin Score

Part 2 Assignment details AB424H6

LEARNER’S BRIEF

Programme:                           BTEC Higher National Diploma in Hospitality Management

Unit Title and Number:           Rooms Division Operations Management (Unit 6)

QFC Level and Credit value: 5; 15 credits

Module Tutor:                         Fabrice Teyssedou

Email:                                    f.teyssedou@mrcollege.ac.uk

Date Set:                               15/09/2017

Key Dates

Distribution Date                                             21st September 2017

Formative assessment Dropbox opens          21st October, 2017

Formative assessment Dropbox –closes       19th November, 2017

Final Submission Date (Full Assignment): 11th December, 2017

Introduction

The purpose of this assignment is to gain understanding of contemporary room’s division operations management and the importance of revenue management to operations

There are four learning outcomes to this unit:

  1. Understand services provided by the rooms division in diverse contexts
  2. Understand the impact of contemporary management issues on the effective management and business performance in the front of house area.
  3. Understand factors that contribute to effective management and business performance in the accommodation service function
  4. Be able to apply techniques to maximise and measure occupancy and rooms revenue.

To succeed in this unit, you are required follow the assessment criteria.

Your report should demonstrate your understanding of how your research links coherently to these aspects of rooms division.

Your assignment should include evidence of your research with references. This includes linking research coherently to your writing and using referencing (Harvard model), such as bibliography, citing and quotes.

In regard of task A, you will need to choose an existing organisation to complete the written account which should then include a paragraph introducing that organisation.

Word count:

2750-3500 for Task A (individual work)

1000-1500 for Task B (individual work)

ASSESSMENT TASKS

Learners are encouraged to be familiar with the assessment criteria and contextualised grade descriptors before completing these tasks.

Task A Research report describing the services provided by the rooms division 

Select and base yourself on one UK based hotel for TASK A

Carry out an individual research into the services provided by the rooms division. Using your research, produce a written report of your findings which should include:

a)    An evaluation of the variety of services offered by rooms division for a wide range of hospitality businesses with an emphasis on accommodation and front office department (ref. 1.1, 1.4).

b)    A review of the roles and responsibilities of a selection of accommodation and reception staff (ref. 1.2).

c)    An analysis of the key aspects of legislation and regulatory requirements relevant to rooms division operations (ref. 1.3)

Task B Research report describing the importance of the front of house area and the accommodation service to effective management (.

Base yourself on the same hotel than Task A

Carry out an individual research into the importance of the front of house area and the accommodation service to effective management. Using your research, produce a written report of your findings which should include:

a)     A review of the importance of the front of house area and the accommodation service to effective management (ref. 2.1 (+M1), 3.1).

b)     An evaluation of the key aspects of planning and management of the front of house area and the accommodation service (ref. 2.2, 3.2 (+M2)).

c)     A Critical evaluation of the main operational issues affecting the effective management and business performance of the front of house area and the accommodation service (ref. 2.3, 3.3 (+M3))

Task C Research report describing the techniques to maximise and measure occupancy and rooms revenue.

Base yourself on the scenario below when required

Carry out a research into occupancy and room revenue demonstrating your understanding of the key aspects of techniques to measure and maximise them. Using your research, produce a written report of your findings which should include:

a)    An explanation of revenue/yield management (ref. 4.1 (+D2)).

b)    An analysis of sales techniques used to promote and maximise revenue (ref. 4.2 (+D3)).

c)    An evaluation of the usage of forecasting and statistical data in the room division (ref 4.3) (+D1).

d)    A description with calculation of performance indicators used to measure the success of accommodation sales (ref 4.4).

Task C Practical task

The case scenario is as follow:

The Five Seasons hotel located in Winchester has the following room occupancy breakdown for December

Room type           Number of rooms   Number of Beds        Occupancy
SINGLE ROOMS £26575

 

75

 

55 rooms occupied

 

TWIN ROOMS £38060

 

120

 

50 occupied by two people, 5 occupied by one person
DOUBLE ROOMS £4158016030 occupied by two people, 40 occupied by one person
TOTAL215 355180 rooms let (260 sleepers)

All 6 Grading Criteria can be achieved in this assignment.

M1 Identify and apply strategies to find appropriate solutions.

effective judgements have been made in your evaluation of the importance of the front of house area to effective management (Task B a ref. 2.1).

M2 Select/design and apply appropriate methods/techniques

complex information has been synthesised and processed: evaluation of the key aspects of planning and management of the accommodation service (Task B b ref. 3.2). 

M3 Present and communicate appropriate findings

the appropriate structure coherent, logical development of principles/concepts for the intended audience a range of methods of presentation       

Critical evaluation of the main operational issues affecting the effective management and business performance of the front of house area and the accommodation service (ref. 3.3).

D1 Use critical reflection to evaluate own work and justify valid conclusions

conclusions have been arrived at through synthesis of ideas and have been justified An evaluation of the usage of forecasting and statistical data in the room division (Task B c ref 4.3).)

D2 Take responsibility for managing and organising activities

activities have been managed An explanation of revenue/yield management (Task B a ref. 4.1) 

D3 Demonstrate convergent / lateral / creative thinking

ideas have been generated and decisions A description with calculation of performance indicators used to measure the success of accommodation sales (Task B b ref 4.2). 

GRADING DETAILS

Achievement of a pass grade

A pass grade is achieved by meeting all the requirements defined in the assessment criteria for each individual unit.

Achievement of a merit grade

All the assessment criteria and merit grade descriptors need to be completed within a unit to achieve a merit grade.

Achievement of a distinction grade

All the assessment criteria, merit and distinction grade descriptors must be completed within a unit to achieve a distinction grade.

Grade DescriptorsIndicative CharacteristicsContextualised Grade Guidance
MERIT
M1 

Identify and

apply strategies

to find appropriate

solutions.

  • effective judgements have been made
  • complex problems with more than one variable have been explored
  • an effective approach to study and research has been applied
M2 

Select / design and

apply appropriate

methods/techniques

 

  • relevant theories and techniques have been applied
  • a range of methods and techniques have been applied
  • a range of sources of information has been used
  • the selection of methods and techniques/sources has been justified
  • the design of methods/ techniques has been justified
  • complex information/data has been synthesised and processed
  • appropriate learning methods/techniques have been applied
M3 

Present and

communicate

appropriate findings.

 

  • the appropriate structure and approach has been used
  • coherent, logical development of principles/concepts for the intended audience
  • a range of methods of presentation have been used and technical language has been accurately used
  • communication has taken place in familiar and unfamiliar contexts
  • The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used.

 

DISTINCTION
D1 

Use critical

reflection to

evaluate own

work and justify

valid

conclusions

  • conclusions have been arrived at through synthesis of ideas and have been justified
  • the validity of results has been evaluated using defined criteria
  • self-criticism of approach has taken place
  • realistic improvements have been proposed against defined characteristics for success
D2 

Take

Responsibility

for managing

and organising

activities

  • autonomy/independence has been demonstrated
  • substantial activities, projects or investigations have been planned, managed and organised
  • activities have been managed
  • the unforeseen has been accommodated
  • the importance of interdependence has been recognised and achieved
D3

Demonstrate

convergent /

lateral / creative

thinking

  • ideas have been generated and decisions taken
  • self-evaluation has taken place
  • convergent and lateral thinking have been applied
  • problems have been solved
  • innovation and creative thought have been applied
  • receptiveness to new ideas is evident
  • effective thinking has taken place in unfamiliar contexts

Specification of Assessment 

  • Present your work in one business report style which needs to include a table of contents, introduction, conclusion, reference list, foot or end notes and appendices if any
  • Include the reference code of this assignment on your assignment submission.
  • Each page must be numbered at the bottom right hand side.
  • Ensure your name is in the footer and the production date/version number of your assignment
  • Spell-check the document and make sure there are no grammatical errors.
  • Complete all the tasks.
  • Produce clear specific reasoning and arguments in support of your answers.
  • Submit your work in a single work processed document of not more than 5000 words for all Learning Outcomes. This word limit is only for guidelines, and is not applied to grading.
  • You must include a bibliography at the end to show where your information was sourced with a minimum of 5 sources included. Those sources should be referenced in the text too.
  • Your sources must be identified using the Harvard referencing system. The words used in your bibliography will not be included in your word count. 

Achievement of a pass grade

A pass grade is achieved by meeting all the requirements defined in the assessment criteria for each individual unit.

Achievement of a merit grade

All the assessment criteria and merit grade descriptors need to be completed within a unit to achieve a merit grade.

Achievement of a distinction grade

All the assessment criteria, merit and distinction grade descriptors must be completed within a unit to achieve a distinction grade.

As per Mont Rose College policy, you are only allowed two submissions per module. One for final submission and another one for referral. Failure to achieve a grade pass after a second submission will result in you having to repeat the module in the next term.

Extension and Late Submission

If an extension is necessary for a valid reason, requests can me made using a course work extension request form available from the college. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension.

The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.

Plagiarism and Collusion

Any act of plagiarism and collusion will be seriously dealt with according to the regulations. In this context, the definition and scope of plagiarism are presented below:

‘Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or otherwise, of any other person (including another student) or of any institution. Examples of forms of plagiarism include[1]:

  • the verbatim (word for word) copying of another’s work without appropriate and correctly presented acknowledgement;
  • the close paraphrasing of another’s work by simply changing a few words or altering the order of presentation, without appropriate and correctly presented acknowledgement;
  • unacknowledged quotation of phrases from another’s work;
  • The deliberate and detailed presentation of another’s concept as one’s own.’

All types of work submitted by students are covered by this definition, including, written work, diagrams, designs, engineering drawings and pictures.

‘Collusion occurs when, unless with official approval (e.g. in the case of group projects), two or more students consciously collaborate in the preparation and production of work which is ultimately submitted by each in an identical, or substantially similar, form and/or is represented by each to be the product of his or her individual efforts. Collusion also occurs where there is unauthorised co-operation between a student and another person in the preparation and production of work which is presented as the student’s own.’ (Carroll, J and Appleton, J. (2001) Plagiarism – A Good Practice Guide.  Oxford Brookes University/JISC, Oxford).

All work for assessment must be submitted with a Turnitin Report on plagiarism.  The Maximum Turnitin score admissible is 15% (after deduction of 1% & 2% records). Assignments with more that this adjusted 15% score will be automatically referred for reworking and resubmission.

To access any feedback (formative/summative) you will have to access Moodle and open your assignment. You will have to click on the blue comment box in the righthand side and the feedback will appear in a blue bubble at the top which you will have to click on.

Summative Feedback on this coursework will be given on 03rd January, 2018

Referral Dropbox will open from 4th January, 2018

Referral submission deadline 18th January, 2018

Referral result declared 2nd February, 2018

Assignment Resubmission Policy

A Resubmission is any work handed in for final assessment a second time.

The Final Deadline is the date on which the whole assignment must be completed and submitted (usually in week 12 at the end of the semester).

Work submitted                                                       To be Resubmitted 

  1. Referred after Final Deadline Four weeks after the final deadline
  2. Missed Final Deadline End of next semester
  3. Missed formative assessment(s) and

Referred after Final Deadline                               End of next semester

  1. Referred SMALL after resubmission £25 reassessment fee
  2. Referred LARGE after resubmission Repeat semester and attend classes

Completed, assessed units (Pass, Merit) from your first Semester may be reworked and submitted for a higher grade once only on payment of a reassessment fee of £25.

Part 3 Assessment Record

ASSESSMENT DECISION

Programme:                   BTEC Higher National Diploma in Hospitality Management

Unit Title and Number:   Rooms Division Operations Management (Unit 6)

Module Tutor:                 Fabrice Teyssedou

Learner’s Name :__________________________________     Learner ID:___________________

Session: Hosp Mgmt April 17 B    

Date of Assessment:……………………….            Grade:…

Assessment CriteriaMetEvidence 

Feedback

1.1discuss accommodation and front office services for different organisations
1.2analyse the roles and responsibilities of a range of accommodation and reception services staff
1.3discuss legal and statutory requirements that apply to rooms division operations
1.4evaluate services provided by the rooms division in a range of hospitality businesses
2.1assess the importance of the front of house area to effective management
2.2discuss the key aspects of planning and management of the front of house area for a given hospitality operation
2.3critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation
3.1assess the importance of property interiors and design to effective management
3.2discuss the critical aspects of planning and management of the accommodation service function for a given hospitality operation
3.3analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation
4.1perform revenue/yield management activities to maximise occupancy and rooms revenue
4.2discuss sales techniques that rooms division staff can use to promote and maximise revenue
4.3discuss the purpose and use of forecasting and statistical data within the rooms division
4.4calculate rooms division performance indicators to measure the success of accommodation sales

 


Merit Descriptors
Assessment Criteria for Merit.

The learner demonstrates that:

Met Y/NPage No.Assessor Comments
M1 Identify and apply strategies to find appropriate solutions.·         effective judgements have been made

·         complex problems with more than one variable have been explored

·         an effective approach to study and research has   been applied

 

M2 Select/design and apply appropriate methods/techniques

·         relevant theories and techniques have been applied

·         a range of methods and techniques have been applied

·         a range of sources of information has been used

·         the selection of methods and techniques/sources has been justified

·         the design of methods/techniques has been justified

·         complex information/data has been synthesised and processed

·         appropriate learning methods/techniques have been applied

M3 Present and communicate appropriate findings·         the appropriate structure and approach has been used

·         coherent, logical development of principles/concepts for the intended audience

·         a range of methods of presentation have been used and technical language has been accurately used

·         communication has taken place in familiar and unfamiliar contexts

·         The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used.

 

Distinction Descriptors Assessment Criteria for Distinction.

The learner demonstrates that:

Met Y/NPage No.Assessor Comments
 

D1 Use critical reflection to evaluate own work and justify valid conclusions

·         conclusions have been arrived at through synthesis of ideas and have been justified

·         the validity of results has been evaluated using defined criteria

·         self-criticism of approach has taken place

·         realistic improvements have been proposed against defined characteristics for success

 

D2 Take responsibility for managing and organising activities

·         autonomy/independence has been demonstrated

·         substantial activities, projects or investigations have been planned, managed and organised

·         activities have been managed

·         the unforeseen has been accommodated

·         the importance of interdependence has been recognised and achieved

 

D3 Demonstrate convergent / lateral / creative thinking

·         ideas have been generated and decisions taken

·         self-evaluation has taken place

·         convergent and lateral thinking have been applied

·         problems have been solved

·         innovation and creative thought have been applied

·         receptiveness to new ideas is evident

·         effective thinking has taken place in unfamiliar contexts

Assessor’s General Comments:

Resubmission Status:     unnecessary      SMALL                 LARGE

Please resubmit Sections indicated above to meet Assessment Criteria:

Resubmission Date 4th January until 18th January, 2018

 

Assessor’s Signature:……………………FT………………………………  Date: ……………………………………

Print Name: Fabrice Teyssedou

Learner’s Comments:

Signature:                                                                                                                           Date:

Print Name:

Summative Feedback on this coursework will be given on 03rd January, 2018

Referral Results issued 2nd February, 2018

Maddox Smith

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