This is a solution of Unit 32 Quality Systems In IT that describes about Developing business

Unit 32 Quality Systems In IT

INTRODUCTION

Quality control and assurance relies on the establishment of standards by which projects can be measured. This is carried out through reviews, tests and inspections to ensure that the end product meets requirements.

IT projects system need to be carried out within a structured framework of procedures that will ensure that quality is an integral part of the development process. Adherence to this framework ensures that the final outcome meets its intended purpose and has been produced using the most efficient method.

Learners will begin this unit by exploring the meaning of quality in the context of IT development and the implications of adopting this approach. They will continue by learning about the quality control issues and then project management tools that can be used to support the process.

On completion of this unit, learners will understand the importance of a quality-focused approach to development and maintenance and be able to select appropriate tools to enable this.

Aim:

To provide learners with an understanding of the importance of the quality process as applied to IT-related systems development.

 Key Objectives:

Learning Outcomes and assessment criteria:

On successful completion of this unit a learner will :

Understand the need for quality assurance in IT systems

  • Standards: compliance against national and international standards eg ISO 31000 risk; risk management standards eg Project Management Institute, National Institute of Science and Technology; quality standards, ISO 9000, best practice
  • Risks: types of risk eg financial, project failure, legal, accidents, natural causes, attacks
  • Systems Development Life Cycle: stages eg planning, requirements analysis, design, build, test, maintenance

Be able to employ standard quality control documentation

  • Documentation: to include eg detailed product specification, environmental, safety, reliability, maintainability requirements, monitoring checks, reviews, inspections, test results, control charts

Be able to use project management tools

  • Tools: techniques eg Gantt charts, CPM, PERT, PRINCE, project management software

Learning outcomes and assessment criteria.

LO1 Understand the need for quality assurance in IT systems

P 1.1 discuss appropriate standards for the development of an IT system

P 1.2 assess the risks associated with the development of an IT system

P1.3 discuss quality assurance practices at all stages of the systems development lifecycle

LO2 Be able to employ standard quality control documentation

P2.1 produce quality control documentation for each stage of the systems development lifecycle

LO3 Be able to use project management tools

P3.1 apply project planning and management tools to plan specific resources and requirements for an IT system development

P3.2 evaluate the suitability of tools used to manage the development of an IT system.

Programme Specification

Accrediting Body:  EDEXCEL

Course: BTEC HND IN Computing and Systems Development

Unit: 32 Quality Systems in IT

WkLecture ScheduleOutcome of sessionActivity/seminar and formative assessmentResources
1

 

Introduction to Quality systems in IT.

 

Introduction to the module, mode of assessment, awareness of the awarding body, assessment criteria and the mode of assessment.Role play and individual induction, helping to know each other.Module handbook.

 

2

 

Standards: compliance against national and international standards eg ISO 31000 risk; risk management standards eg Project Management Institute, National Institute of Science and Technology; quality standards, ISO 9000, best practice

 

By the end of the session you will be able to Understand compliance against national and international standards eg ISO 31000 risk; risk management standards eg Project Management Institute, National Institute of Science and Technology; quality standards, ISO 9000, best practiceCase study, tutorial and addressing the learning outcome 1.1

Activity

Research on various standards in system development process.

Power point slides,

Research &Tutorial notes

 

3

 

Risks: types of risk eg financial, project failure, legal, accidents, natural causes, attacksLearners will be able to  identify types of risk eg financial, project failure, legal, accidents, natural causes, attacksCase study, tutorial and addressing the learning outcome 1.2

Activity

In a group of 3- 4 identify  and explain some of the risks associated with  implementation of IT systems

Power point slides  from IT project Management book.Tutorial, Research

 

 

4

 

Systems Development Life Cycle: stages eg planning, requirements analysis, design, build,

test, maintenance

Learners’ will be able to understand the following:

Systems Development Life Cycle.

Quality assurance procedures in the life cycles.

Case study, tutorial and addressing the learning outcome 1.3

Activity

Research on  QA procedures and produced a brief summary on your findings.

Course Notes, Research
5

 

Understand the need for quality assurance in IT systemsLearners’ will be able to understand the following:

Systems Development Life Cycle and the QA procedures in the life cycle stages.

Activity

Research on Quality Assurance procedures and produce documentation on QA software implementation stage.

 

Course Notes, Practical
6

 

Understand the need for quality assurance in IT systemsLearners’ will be able to understand the following:Systems Development Life Cycle and the QA procedures in the life cycle stages.Activity Tutorial  on recap the learning outcome 1.1, 1.2 and 1.3

Understand the need of Quality assurance practices.

 

Course Notes, Practical
7

 

Understand the need for quality assurance in IT systemsLearners’ will be able to understand the following:

Systems Development Life Cycle and the QA procedures in the life cycle stages.

Activity

Tutorial  on recap the learning outcome 1.1, 1.2 and 1.3 Understand the need of Quality assurance practices.

 

Course Notes, Practical
8Documentation: to include eg detailed product specification, environmental, safety, reliability, maintainability requirements, monitoring checks, reviews, inspections, test results, control charts .

 

Learners will be able to.

produce quality control documentation for each stage of the systems development lifecycle

Case study and tutorial and address the LO 2.1

Activity

Research on  quality control documentations and produce a presentation of your findings.

 

Course Notes, Practical
9

 

Documentation: to include eg detailed product specification, environmental, safety, reliability, maintainability requirements, monitoring checks, reviews, inspections, test results, control charts .

 

Learners will be able to.

produce quality control documentation for each stage of the systems development lifecycle

Case study and tutorial and address the LO 2.1

Activity

Produce quality control documentation for systems which you are in charge for implementation.

Assignment support- LO 2.1

Course Notes, Practical

10

 

Documentation: to include eg detailed product specification, environmental, safety, reliability, maintainability requirements, monitoring checks, reviews, inspections, test results, control charts .Learners will be able to.

produce quality control documentation for each stage of the systems development lifecycle

Activity

Produce quality control documentation for systems which you are in charge for implementation.

 

 

Course Notes, Practical
11

 

Advanced tools and techniques:, Tools: techniques eg Gantt charts, CPM, PERT, PRINCE, project management softwareLearners’ will be able to. apply project planning and management tools to plan

specific resources and requirements for an IT system development

Tutorial and address the LO 3.1

Activity

Research on various tools and produced a presentation on your research findings .

Course Notes, and Lab Practical, online video tutorial.
12

 

Advanced tools and techniques:, Tools: techniques eg Gantt charts, CPM, PERT, PRINCE, project management softwareLearners’ will be able to. apply project planning and management tools to plan

specific resources and requirements for an IT system development

Tutorial and address the LO 3.1

Activity Prepare a Gantt planning for the systems that you are responsible for implement.

Course Notes, and Lab Practical, online video tutorial.
13

 

 Tools: techniques eg Gantt charts, CPM, PERT, PRINCE, project management softwareLearners’ will be able to. evaluate the suitability of tools used to manage the development of an IT system.Tutorial and address the LO 3.2

Activity Group work on benefits and drawbacks of various tools used in project management.

Course Notes, and Lab Practical, online video tutorial.
14 Tools: techniques eg Gantt charts, CPM, PERT, PRINCE, project management softwareLearners’ will be able to. evaluate the suitability of tools used to manage the development of an IT system.

 

Tutorial and address the LO 3.2

Activity Produce a presentation on PRINCE 2 project management .

Course Notes, and Lab Practical, online video tutorial.
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2.1 Assessment:

The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.

Please read the instructions carefully while addressing the tasks specified.

Contribution: 100% of the module

Outline Details: Individual report approx 4000 words.   Details enclosed in the assignment brief.

2.2 Teaching and Learning Activities

The module tutor(s) will aim to combine lectures with tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local business environment.

2.3       Teaching Ethos

The college’s approach towards teaching and learning is simple and effective. The main aim of UKCBC  is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career.

2.3.1 Methods of Delivery:

LECTURES:

These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively. Click Here

SEMINARS:

These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills.

CASE STUDIES:

An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learner’s ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work.

Plagiarism:

Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)

Assessment:

  • The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.
  • Please read the instructions carefully while addressing the tasks specified.
  • Contribution: 100% of the module
  • Outline Details: Individual report approx 4000 words.   Details enclosed in the assignment brief. 

ASSESSEMENT and ASSIGNMENT BRIEF

Unit 32 : Quality Systems in IT                                                      UNIT CODE: D/601/1987
Learning Hours:  45 Hours.                                                           Self-learning hours:  90 hours.
Course: HND CSD – Level 5                                                                   Credits: 15
Term: May 2014
Lecturer: Raj KanapathiVerifier: Ms Sunita
Learners Name
Registration Number
Learners Declaration: I certify that the work submitted for this unit is my own:
Signed:
Hand out Date: 17/06/14

Submission Date:

The Following Sections to be completed by the assessor:

Center Name:UKCBC
Center Number:

Please note that the assessors signature below denotes conformation that he/she has in no way influenced the outcome of the assessment:

Assessors Name:
Assessors Signature:
Has the unit been Internally Verified?                                                                            Y/N

Date of verification:

Internal verifiers signature:
Internal verifiers assignment brief:
                    Due Dates
Issue DateFinal Due date
Due Task- 108/07/14
Due Task- 229/07/14
Due Task- 312/08/14
Administration Date, e-learning blocked after this date16/12/14
OutcomeEvidence for the criteria to pass.Assessors decisionInternal verification decision (agree, disagree)
Task 1 : The objective for this task is to address and exhibit understand the need for quality assurance in IT systems for Jack & Jill plc   given in the case study.  You are required to address the task as specified and research project to address the learning outcomes as specified:  Please note that the research and subjective skill needs to exhibit transferable skill by reflecting it to the Jack & Jill plc. Answers reflected without reflective practice will be assessed as resubmission.
Task1 LO1

Understand the need for quality assurance in IT systems

 

 

 

 

 

P 1.1 Discuss appropriate standards such as ISO 3000- risk management, ISO – 9000 for best practise ,for the development of management Information System  to Jack & Jill plcP 1.1

(P,M,D)

 

 

P 1.1

(P,M,D)

P1.2 assess the risks such as finance , project , legal, and natural disasters,  associated with the development of Management Information System  to  Jack & Jill plcP 1.2

(P,M,D)

 

 

P 1.2

(P,M,D)

P1.3 discuss quality assurance practices at all stages of sdlc  such as budget, monitoring, work plan, cpa, for the development of MIS   related to Jack & Jill plc.P 1.3

(P,M,D)

P 1.3

(P,M,D)

Summarized Feedback for Task 1 (reflecting P1.1 and P1.2 and P1.3 Pass merit and distinction.)
IV  comments towards

Task 1

Task 2 : The objective for this task is to address and exhibit understand the need for quality assurance in IT systems for Jack & Jill plc   given in the case study.  You are required to address the task as specified and research to address the learning outcomes as specified:  Please note that the research and subjective skill needs to exhibit transferable skill by reflecting it to the Jack & Jill plc . Answers reflected without reflective practice will be assessed as resubmission.

 Task 2

LO2

Be able to employ standard quality control documentation

P2.1 produce quality control documentation for each stage of sdlc  as an example in  requirement specification stage of sdlc  the created documentations are questioners and interview transcripts ect in support  for the development of Management Information Systems for  Jack & Jill plc.P2.1

(P,M,D)

 

 

 

 

P 2.1

(P,M,D)

 

 

Summarized Feedback for Task 2 (reflecting 1.1 and 1.2 Pass merit and distinction.) 

 

IV  comments towards

Task 2

Task 3 : The objective for this task is to address and exhibit understand the use of  project management tools  in IT systems development  project for Jack & Jill PLC. You are required to address the task as specified and research to address the learning outcomes as specified:  Please note that the research and subjective skill needs to exhibit transferable skill by reflecting it to the Jack & Jill plc . Answers reflected without reflective practice will be assessed as resubmission.

Task3

LO3

Be able to use project management tools

P3.1 apply project planning and management tools such as Gantt charts,  CPM, PERT to plan specific resources  requirements for MIS system development

For Jack & Jill Plc.

P 3.1

(P,M,D)

 

 

P 3.1

(P,M,D)

 

 

P3.2 evaluate the suitability of tools used to manage the

development of MIS system for Jack & Jill Plc.

P 3.2

(P,M,D)

 

 

P 3.2

(P,M,D)

 

 

Summarized Feedback for Task 3 

 

IV  comments towards Task 3
Merit grades awardedM1

 

M2M3P1P2P3
 Distinction grades awardedD1D2D3 

 

Resubmit :
Any other comments
Grade given by the tutor: Pass                                            Merit                                                              Distinction

Tutors Signature:                                                               Date:

IV Grading Check:                                    Comments if any:

Agree

Disagree                                                   Modify grade to

IV signature:                                                                                           Date:

Student feedback:

Student signature:

Plagiarism:

Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)

 ASSIGNMENT

Case study

Jack & Jill  Plc  started their business on January 2010. Their main products include selling computer hardware and network products. They have setup their business in London. The company has customers around UK and also in EU regions. They also have lot of suppliers who supply their goods. Their main business processes include:

·         Purchase Management

·         Sales & Marketing  Management

·         Customer Relation Management

·         Human Resource Management

·         Finance  Management

Currently the company uses standalone computer based systems. Each department uses various programs. For example finance department uses spreadsheets, sage line 50 applications, HR uses HR system which is  a customised application. Some of the problems with their current system are compatibility issue with other programs and departments. Furthermore, there were problems producing reports, decision making and lack of security in the systems.

The Head of Business & IT believes that due to lack of understanding of quality assurance in IT systems and lack of quality control, inexperience project team and inappropriate use of project management tools are some of the factors caused their IT systems failure.  You are hired as IT consultant to identify the need for the quality assurance for the new IT system for Jack & Jill Plc. Furthermore as a consultant the company expected to produce a report on standard quality control documents and required to design an integrated IT solution for the business by using appropriate project management techniques and tools.

TASK 1 to TASK 3: You are required to follow the instructions as specified towards each task and support with a research by using supportive materials like books, websites, etc., and give a feedback on the findings by relating your arguments to the relevant case studies as specified towards each task:

Task 1 : The objective for this task is to address and exhibit understand the need for quality assurance in IT systems for Jack & Jill LTD case study.  You are required to address the task as specified and research to address the learning outcomes as specified:  Please note that the research and subjective skill needs to exhibit transferable skill by reflecting it to the Jack & Jill plc. Answers reflected without reflective practice will be referred.

P 1.1 Discuss appropriate standards such as ISO 3000- risk management, ISO – 9000 for best practise, for the development of management Information System to Jack & Jill plc .

P1.2 assess the risks such as finance , project , legal, and natural disasters,  associated with the business development of Management Information System  to  Jack & Jill plc.

P1.3 discuss quality assurance practices at all stages  such as budget monitoring, work plan, cpa, for the development of MIS   related to Jack & Jill plc.

Task 2 : The objective of this task is to address and exhibit an understanding of  the standard quality control documentation use in IT system development for Jack & Jill LTD.

To address this Learning outcome, research on quality control documents in system development stages and address the task to Jack & Jill Plc as specified. Please note that the research reflecting only subjective skills and without reference to the chosen scenario will be a referred work.

P2.1 produce quality control documentation for each stage of the development of Management Information Systems, such as detailed product specification, environmental,  safety, reliability and test results for Jack & Jill plc.

Task 3 : The objective for this task is to address and exhibit understand the use of  project management tools  in IT systems development  project for Jack & Jill PLC. You are required to address the task as specified and research to address the learning outcomes as specified:  Please note that the research and subjective skill needs to exhibit transferable skill by reflecting it to the Jack & Jill plc . Answers reflected without reflective practice will be referred.

P3.1 apply project planning and management tools such as Gantt charts,  CPM, PERT to plan specific resources  requirements for MIS system development For Jack & Jill Plc.

P3.2 evaluate the suitability of tools used to manage the development of MIS system for Jack & Jill Plc. 

Assignment Guidelines:

  1. Use a standard report structure, Word-process the report and use Normal script of a proper font size 12.
  2. Produce an academic report, detailing the above issues with a word limit of 4000 to 4200 words.
  3. Complete the title page and sign the statement of authenticity.
  4. The Assignment sheet should be attached in the front.
  5. Submit the document in a folder in the form of a file as well as a soft copy on the submission date.
  6. It should be submitted to ——– and sign the submission form of the college.
  7. Collusion and Plagiarism must be avoided.
  8. Start each answer on a new page and pages should be numbered.
  9. Highlight each question clearly.
  1. Include a Bibliography at the end of the assignment and use the Harvard referencing system.                                                                                                                                                                                                                                                                                                          11.   All work should be comprehensively referenced and all sources must be fully acknowledged, such as books and journals, websites (include the date of visit), etc. Try to give the page numbers, publishers’ details and the year of publication.
  2. Use a common format for the questions, for example:
    • Introduction (analyze the question.)
    • Underpinning Knowledge (write about the relevant theory/points)
    • Applied knowledge(Data Analysis)
    • Conclusions and Recommendations (summarizing the whole scenario keeping in view pass, merit, distinction criteria.)

Student feedback form with the Assessment Grid indicating their pass, merit and distinction:

Name:                                                                              Registration Number:

Unit 32: Quality Systems In IT

Outcomes/criteria:Indicative characteristicsPossible evidenceFeedback
LO1 Understand the need for quality assurance in IT systemsAs per the assessment criteria specified for passTask 1

 

LO2 Be able to employ standard quality control documentation  Do

 

 

Task 2

 

 

LO3 Be able to use project management toolsDo

 

 

 

Task 3

 

 

 

Merit Description:
M1. Identify and apply strategies to find appropriate solutions.. Relevant theories and techniques have been applied.
. Effective judgments have been made.
. Complex problems with more than one variable have been explored.
. An effective approach to study and research has been used.
M2. Select/ design and apply appropriate methods/ techniques.. A range of methods and techniques has been applied.
. A range of sources of information used.
. The selection of methods and techniques justified.
. Complex information/data have been synthesized and processed.
.Appropriate learning methods/ techniques applied.
 

M3. Present and communicate appropriate findings.

. Appropriate structure and approach has been used.
. Logical and coherent arguments have been presented
. Technical language accurately used.
. A range of methods of presentation has been used.
. Familiar and unfamiliar contexts have been used.
. It is appropriate for familiar and unfamiliar audiences.
Distinction Description:
D1. Use critical reflection to evaluate own work and justify valid conclusion.. Synthesis has been used to generate and justify valid conclusions
. The validity of results has been judged
. Self-criticism of approach has taken place.
. Evaluation has taken place using defined criteria
. Realistic improvements have been proposed against defined characteristics for success.
D2. Take responsibility for managing and organizing activities.Autonomy/independence demonstrated
Substantial activities/projects or investigations have been planned, managed and organized.
The unforeseen has been accommodated.
The importance of interdependence has been recognized.
D3. Demonstrate convergent, lateral and creative thinkingIdeas generate and decisions taken 

 

 

 

 

 

 

 

Convergent and lateral thinking have been applied
Capacity for innovation and creative thought has been used.
Receptiveness to new ideas has demonstrated.
Unfamiliar contexts have been applied.

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