Unit 17 Resort Management-Btechnd

Task 3

3.1 Analyze incidents that could affect the operations of a resort

The episodes that could have an impact on the resorts’ operations can be categorized as
Transport incidents: The incident is caused on the way to the resort. The Amanpulo resorts generally get the tourists and voyagers as clients. So, the incidents that generally can impact the operations are any hindrances caused in the tourism or in the voyages. These hindrances can be due to the air-crash, hijacking, and unsafe modes of transport, services hindrances by the airways, accidents, or any other hindrance that does not allow the tourist to utilize the services of the resort.
Natural incidents: These incidents cannot be avoided or predicted in advance. These can be hurricanes, Tsunami, floods, earthquakes, floods or any such natural distractions that keep the person away from using the services of the resort (Asuncion and Josefa, 2004).
Medical incidents: These incidents that are caused due to some medicinal effects which make the tourist unable to visit the resorts. These can be Food poisoning, Typhoid outburst, or any other hazardous disease.
Political incidents: The political disruptions like wars, elections, and curfews etc that do not allow anyone to move in or out of any tourist destination.
All the above incidents are temporary in nature and have an adverse effect on the business of resorts. These are  not only when the tourists don’t visits the resort, but also can be there when the clients are already in the Amanpulo resort, and at that time the main aim is to take care of voyagers and help them meet the crisis.

3.2 Evaluate the procedures to be implemented by a tour operator to deal with different incidents

The tour operators like Thomas Cook need to arrange in advance to tackle the above incidents. For these incidents there is a need for contingency plans, insurances, and co-operation with the government authorities so as to be aware of the upcoming political moves. The crisis management is necessary to cover the losses of vacancy or when the demand is low for the resorts. Thomas Cook needs to manage the crisis through a dedicated staff. The tour operators need to train the staff so as to prepare the resorts for the time of losses or period of no tourists. This crisis can also be the ones which are due to natural calamities. The team of Thomas Cook needs to be trained for the floods, medical crisis, natural calamities etc.

3.3 Discuss how procedures to be implemented by a tour operator link with guidelines of trade associations and government bodies

Tourism districts are characterized by government and are managerial locales intended to reflect distinctive sorts of neighborhood industry bunches of tourism-related exercises and encounters. The territorial setting eludes to the outer, inward and authentic circumstance of a tourism area that effect on the interest and supply of tourism offices and encounters in the district. While the regulatory limits may be clear, from the point of view of tourism administrators, industry and visitors – specifically – the limits are much fuzzier. Administrators are prone to be a piece of the worth chains and corresponding and focused systems of tourism experience suppliers that cut crosswise over districts and even States and countries. From a visitor’s point of view, regulatory limits mean nothing; he or she administers to what helps or degrades the tourism experience.
The broad regulations for the Operation and Management of Amanpulo resorts have been:

a. Maintenance and housekeeping.

Keeping of each and every region of the Amanpulo resort as well maintained may be of sufficient standard, and ought to be on an undertaking with reason, thinking about the prominence of materials used furthermore its upkeep (Glaesser, 2006).
Housekeeping ought to be of such a standard ensuring commendably kept, clean and sullying free premises. A vermin control system ought to be much of the time kept up in every part of the resort. General and hygienic rubbish exchange framework ought to be kept up. Sanitation measures ought to be held onto according to the standards suggested under P.d. 856, the Code on Sanitation of the Philippines.

b. Lifeguard and security.

Each and every resort may give the organizations of a satisfactory figure of adequately arranged lifeguards legitimately authorized by either the Philippine National Red Cross, the Water Life Saving Association of the Philippines or whichever apparent affiliation planning or propelling security objectives, and attractive defense at whatever point there are guests.

c. Helpful Services.

Each and every resort including Amanpulo ought to give the organizations of a specialist, either accessible to return to work or on full-time premise, dependent upon their capacity of operation and accessibility to mending office or helpful focal points. In augmentations, resorts Amanpulo may use sufficient first-aiders who have completed a course in foremost collaborator legitimately attested by the National Red Cross or some other affiliation approve by the same. Sufficient first aide pharmaceuticals and vital life-saving supplies ought to be given inside the property.

d. Blast engaging work places.

Fire doing combating work places may be outfitted according to the Philippines Fire Code.

e. Signboards.

Suitable signboards ought to be arrestingly indicated external to the establishment exhibiting unmistakably the name and gathering of the Amanpulo resort as managed by the subdivision.

f. Shoreline and lakeside resort.

There may be determined to a shoreline or lakeside resort a tasteful number of buoys which ought to be broadened inside the region to be directed by the resort holder or chief as okay for swimming intentions, an in amenability with the current government rulings and/or neighborhood laws on the putting of this kind of buoys. The Amanpulo resort is such sort of resort with the ocean surroundings.

g. Alloted region.

The division in front of the locale of the resort with tasteful figure of buoys as gave in the past section ought to be relegated as the region for swimming intentions, and no barge, banca or diverse strengths may be allowed to enter the districts so alloted. The resort administrator or his appropriately endorsed operators may be empowered under these rules to maintain the above, and ought to additionally allot an assignment of the shoreline front to be used just for stacking and purging of resort guests, unless general appointed some place else by norms and regulations specific to the zone (Flynn, 2000).

h. Judicious measures.

1. For no situation ought to the Amanpulo resort organization license swimming at the shoreline front past 10:00 p.m. likewise fitting notice ought to be displayed on enlighten the resort guests of this regulation.
2. Night swimming at the pool may be allowed simply in case there have been sufficient lifeguards on commitment and when the pool properties are satisfactorily lighted.
3. Organization may send plenty and detectable signs in fundamental ranges in the resort or at the shoreline to alert guests/customers of the region of fake or trademark dangers, danger areas or occasions peril.

i. Denied acts and practices.

1. No pets or animals ought to be allowed to bathe/go swimming along shorelines. In like way, “pukot” plotting and swabbing of calculating nets ought to be entirely confined in shoreline resorts.
2. Amanpulo resort holders may deny ambulant merchants from selling their items inside the resort premises in order to give their guests a certain level of assurance to enable them to loosen up and get a kick out of their residing hazard.
3. Throwing of debris or litter in Amanpulo resorts ought to be entirely blocked. Resort directors ought to keep their premises clean and may get the measures against littering. Without inclination to existing ones no resort ought to be constructed or created inside a compass of five (5) kms from any defilement making assembling plant


The Amanpulo  resort chief has occupation to incorporate dealing with all fragments of a resort, including hotel, sustenance and drink administration, human assets, housekeeping, attractions, and visitor administrations. He’ll be responsible for representatives, funds, client administration, advancements, and eminence control. Amanpulo Resort directors frequently need to fill in for late shifts and weekends, putting in extended periods to guarantee the achievement of their foundation. Notwithstanding, the working hours may differ extraordinarily amid high and low travel seasons.


Asuncion B., Josefa D. M. (2004). Factors Influencing Destination Image, Annals of Tourism Research, Vol. 31 No. 3.
Barney,J.B. (1997). Gaining and Sustaining Competitive Advantage. Reading, MA: Addison- Wesley.
Cheetham, B.L. (2005). editor. Prepared by European Forum for GCP Audit Working Group. 2005. The ENGAGE (European Network of GCP Auditors and other GCP Experts) Guideline.
Evans, E. (2005). Models of Crisis Management: an evaluation of their value for strategic planning in the international travel and tourism industry International Journal of Tourism Research 7(3).
Flynn, G. (2000). “Predictions About the Future of Employment Law.”Workforce 79(1):78–80.
Glaesser, D. (2006). Crisis Management in the Tourism Industry (2nd ed.). Oxford: Butterworth Heinemann.
Hinkin, T.R. and Tracey, J.B. (2000). “The Cost of Turnover: Putting a Price on the Learning Curve.” Cornell Hotel and Restaurant Administration Quarterly 41(3):14–21.
Shea,R.E. (2000).“The Dirty Dozen.”HR Magazine 45(1):52–56.Order Now

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