Maddox Smith Staff asked 4 years ago

Part 3 Assessment Record and Feedback


Programme:                 BTEC Higher National Diploma in Hospitality Management

Unit Title and Number:    HRM for Service Industries (Unit 9)

Module Tutor:               Dr. Chika Ugoji

Learner’s Name :__________________________________

Learner ID:________________

Date of Assessment:……………………….            Grade:…………

Assessment CriteriaMetEvidence Location 


1.1Analyse the role and purpose of human resource management in a selected service industryYes


1.2Justify a human resources plan based on an analysis of supply and demand for a selected service industry businessYes


2.1Assess the current state of employment relations in a selected service industryYes


2.2Discuss how employment law affects the management of human resources in a selected service industry businessYes


3.1Discuss a job description and person specification for a selected service industry jobYes


3.2Compare the selection process of different service industries businesses




4.1Assess the contribution of training and development activities to the effective operation of a selected service industry businessYes


Merit Descriptors
Assessment Criteria for Merit.

The learner demonstrates that:

Met Y/NPage No.Assessor Comments
M1 Identify and apply strategies to find appropriate solutions.·         effective judgements have been  made

·         complex problems with more than one variable have been explored

·         an effective approach to study and research has   been applied


M2 Select/design and apply appropriate methods/techniques

·         relevant theories and techniques have been applied

·         a range of methods and techniques have been applied

·         a range of sources of information has been used

·         the selection of methods and techniques/sources has been justified

·         the design of methods/techniques has been justified

·         complex information/data has been synthesised and processed

·         appropriate learning methods/techniques have been applied

M3 Present and communicate appropriate findings·         the appropriate structure and approach has been used

·         coherent, logical development of principles/concepts for the intended audience

·         a range of methods of presentation have been used and technical language has been accurately used

·         communication has taken place in familiar and unfamiliar contexts

·         The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used.

Distinction Descriptors Assessment Criteria for Distinction.

The learner demonstrates that:

Met Y/NPage No.Assessor Comments

D1 Use critical reflection to evaluate own work and justify valid conclusions

·         conclusions have been arrived at through synthesis of ideas and have been justified

·         the validity of results has been evaluated using defined criteria

·         self-criticism of approach has taken place

·         realistic improvements have been proposed against defined characteristics for success


D2 Take responsibility for managing and organising activities

·         autonomy/independence has been demonstrated

·         substantial activities, projects or investigations have been planned, managed and organised

·         activities have been managed

·         the unforeseen has been accommodated

·         the importance of interdependence has been recognised and achieved


D3  Demonstrate convergent / lateral / creative thinking

·         ideas have been generated and decisions taken

·         self-evaluation has taken place

·         convergent and lateral thinking have been applied

·         problems have been solved

·         innovation and creative thought have been applied

·         receptiveness to new ideas is evident

·         effective thinking has taken place in unfamiliar contexts