MANAGING QUALITY IN HEALTH AND SOCIAL CARE

Introduction

Concept of health and social care quality majorly place concentrate on the managing quality of health care services. Health care service is crucial issue to take care of and promote health care services so as to forestall sickness, reducing premature death and incapacity. so as to determine this analysis study the chosen organization specifically The Royal United that has did not offer quality service for his or her shoppers. Not providing correct quality associated with health care service has created major issue for the tending commonplace of the chosen hospital. This analysis can elaborate on many perspective qualities like stakeholders’ perspective. methods to attain and methodology to explain quality of services can have pertained within the current study.

Part 1

LO1

A) Several perspectives of quality

1.1. Perspective of stakeholder in social care and health regarding quality

External stakeholders of The Royal United hospital have their own perspective concerning quality commonplace of social and tending. As mentioned by Goodridge (2018, p. 385), the previous service user of the hospital has complained regarding the service quality of Royal United Hospital. As per my opinion, the stakeholders of social and tending services ar staff, technicians, service user.
Perspective of employees: staff provides service for the service users have the liability and responsibility for maintaining quality of Royal United Hospital. Thus, it will be urged that staff of this organization need acting a lot of with efficiency.
Perspective of service user: The structure service user has their perspective associated with the standard. In my opinion, the service user has their personal demand associated with the structure service.
Perspective of the legal body: so as to take care of quality commonplace of health care, this organization required to place concentrate on the attitude of external legal bodies concerning clinical excellence to line benchmarks for social and health care.
Perspective of the technicians: As mentioned by Cameron (2014, p. 229), the structure quality of service majorly depends on technical services. in line with the research worker, this preceding organization needed correct management team to boost the standard of services.
In order to fulfill quality commonplace, the enclosed things ar consumption, bathing and dressing of the patients.

1.2. Role of the external agencies for setting standard

As commented by Healy (2016, p. 21), the key 2 external agencies associated with social and health care ar National Institute of clinical excellence and Care Quality Commission. Care Quality Commission is public body of Great Britain that set conditions and standards associated with social and health care services. This organization has major impact on the preceding organization, because it fails to supply quality service for the patients. This external organization safeguards the services of tending trade by setting commonplace for the services users of hospitals. it’s helped the Royal United hospital to line the quality, as their service quality was poor before. in addition, this external agency regulates and supervises services of the social and tending and ensures right for individual patients. On the opposite hand, National Institute for Clinical Excellence provides pointers and provides recommendation for health and social care on time basis. in addition, this organization involves the quality for the health and social care services. This organization additionally helps the tending organization by providing info associated with the trade.

1.3. Impact of poor service quality on social and healthcare stakeholders

Poor service quality has major impact on the stakeholders in many ways in which. it’s impact on each the organization and repair users. Poor quality of service has impact on the organization in many manners. However, if quality of social and health care isn’t properly managed by the organization, as result it will produce serious consequence for the organization. it should cause inability to boost social and health well being of the service users, because the organization is liable for authorization and designing so as to fulfill the standards of the service user. In my opinion, this may additionally have an effect on the protection a part of the service quality and can have an effect on cost-effectiveness. Inappropriate quality must lead the Royal United Hospital to poor tending effectiveness. Safety of the service user has not been secured and as outcome patient has two-faced poor expertise associated with health care. in line with Brett (2014, p. 641), external restrictive body has known that the organization has not maintained the quality of health care. This influenced the health of the service user in many ways in which. because the organization has not consummated demand of service users, it’s affected the health of service users. The organization was victimisation poor quality of health care service and therefore the instrumentation that’s getting used for patient care has deteriorated the health condition of the patient. The trainers of tending professionals haven’t provided effective coaching, that has created the service quality of organization worse.

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Unit 29 Health Promotion

Unit 29 Health Promotion

Unit 29 Health Promotion

Unit 29 Health Promotion

Session: February 2018

HND Assignment Brief

Programme titleCPK 36 Pearson BTEC Level 5 HND Health and Social Care
Unit number and titleUnit 29Health Promotion
Assignment  number  and1 of 1Enabling Service Users in the UK to promote good health
title
Assessor (s)Dr Tosin  Alo; Mr Gideon Efere; Mr Uchenna Umezurike
Issue DateFebruary 26, 2018
Final assignment11-16 June 2018
submission deadline
18 -23 June 2018
The learners are required to follow the strict deadline set by the College
Late submission deadlinefor submissions of assignments in accordance with the BTEC level 4 – 7
submission guidelines and College policy on submissions. They should
also refer to Merit and Distinction criteria that require evidence of meeting
agreed timelines and ability to plan and organise time effectively without
which the learner may not expect to receive a higher grade.
Resubmission deadlineTBA
FeedbackFormative feedback will be in class during the semester.
Final feedback will be available within 2 -3 weeks of the submission date.
GeneralThe work you submit must be in your own words. If you use a quote or an
Guidelinesillustration from somewhere you must give the source.
Include where possible in text citation and a bibliography at the end of your
document.  You  must  give  all  your  sources  of  information  using
Harvard referencing system.
There is a glossary at the end of the assignment that will help you
understand the command words for the assignment.
Make  sureyour  work  is  clearly  presented  and  that  you  use  correct
grammar.
Wherever possible use a word processor and its “spell-checker”.
Internal verifierMorris A Anglin
Signature  (IVofMorris AnglinDate16/01/2018
the brief)

ICON College of Technology and Management

Pearson BTEC Level 5 HND in Health and Social Care (QCF)

Unit 29: Health Promotion

Session: February 2018

Recommended Word limit: Maximum 3,500

About the Book

ICON College of Technology and Management

  • Pearson BTEC Level 5 HND in Health and Social Care (QCF)
  • Unit 29: Health Promotion
  • Session: February 2018
  • Recommended Word limit: Maximum 3,500
  • This Unit will be assessed by assignment and a poster presentation.
You are strongly advised to read “Preparation guidelines of the Coursework Document” before answering your assignment.ASSIGNMENTIntroduction and background notes (vocational context)As a worker in the health and social care sector, you are required to have an understanding of various factors that influence the health outcomes of individuals you care for. This unit will help you gain the knowledge and understanding of relevant issues, as you investigate a range of influences on health and also reasons for the varied success of health promotion campaigns and strategies. Theories of health behaviour would be examined and the link with government strategies for improving public health would also be explored. Potential conflicts between local industry and health promotion would also be examined. In your assignment, you are required to keep the focus of the discussions on health promotion and where necessary, link to the case scenario and personal workplace experience.Case ScenarioThe World Health Organisation (WHO) in its 1948 constitution defined health as “a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity. In 2016 the WHO also specified that health promotion involves providing knowledge, skills and information to people to be able to make healthy choices. The focus is not limited to behaviour and biology, it extends to the social determinants of health. The social determinants of health are the conditions in which people are born, grow, work, live, and age, and the wider set of forces and systems shaping the conditions of daily life.In year 2000 when Daniel and Fatima, with their five children, arrived in the UK as refugees from South Sudan, a war-torn country, one of their main desires was to recover from emaciation caused by severe malnourishment and starvation. Coming from a culture where excess body fat is seen as a symbol of wealth and prosperity (Ferris and Crowther, 2011), they were determined to gain more weight. Living in a council flat in a deprived area of London, they observed their overweight neighbours as role models in determining their food choices. Ninety percent of family diet includes over-sized portions of fast food and fizzy drinks. Also, children and parents spent a lot of time watching TV and playing games on the computer instead of getting active as a family by walking or going to the playground. After a couple of years, everyone in the family had become obese. Body mass index (BMI) is commonly used to measure whether or not children and adults are a healthy weight or underweight, overweight or obese. It is defined as weight in kilograms divided by the square of height in metres (kg/m2) (NICE, 2014)This drastic change attracted the attention of teachers at the children’s school. Daniel and Fatima were invited to a meeting with the school’s health promotion officer and a social services staff. The discussion highlighted the importance of healthy eating and the problems associated with obesity. The wrong perspective that excess body fat is a sign of wealth and prosperity was also corrected.Advice was given on how to improve the situation. They were told to eat balanced diets which included fresh fruits and vegetables. They were also advised to register at a local gym to exercise every day. In addition, the professionals suggested to them to visit their GP regularly for a checkup. The family agreed to do as advised. However, with a low income derived from social benefits, it was obvious to all stakeholders that the family was constrained and would not be able to do everything prescribed.ICON College of Technology and ManagementPearson BTEC Level 5 HND in Health and Social Care (QCF)Unit 29: Health PromotionSession: February 2018Recommended Word limit: Maximum 3,500Equipped with government policies, as informed by the Public Health Outcomes Framework: healthequity report, Black and Acheson reports on health inequalities, the social services staff acknowledged that without extra support, the family would not be able to make the changes. Access to information and a change of attitude are important but not enough to help this family. The question therefore is whether a combination approach is the best option. That is, should the intervention focus on behavioural, biomedical and social determinants?Task 1: LO1 Understand the socio-economic influences on health.What you must do (use a Brochure format in answering questions 1, 2 & 3)
  • On completion of learning outcome 1, you are expected to have demonstrated your understanding of the following questions.
  • Q1. Explain the effects of socio-economic influences on Daniel and Fatima’s health [P1.1]
  • Q2. Asses the relevance of government sources such as reports/research reporting on inequalities in health in relation to the case study. [P1.2, D1]
  • Q3. Discuss reasons and any possible barriers to Daniel and Fatima accessing health care. [P1.3,
M1]
  • To achieve D1 conclusions have been arrived at through synthesis of ideas and have been justified using for example the Black Report and the Acheson report, Independent Inquiry in ‘Inequalities in Health’ 1998, and any other relevant government reports
  • To achieve M1 an effective approach to study and research has been applied regarding barriers to accessing health care and have been justified with examples.

Guidance for brochure

To produce a brochure you need to use Microsoft Word as your chosen application
  • Open a Word document.
  • On the upper left, click the “File” menu.
  • In the left vertical column, click the “New” tab.
  • Scroll down and select ‘Brochures’ from the available templates.
  • Select “Brochures” from the available templates.
  • The font size should be between 12 point (minimum) and 14 point and use Arial. However, if you are providing information for elderly people or people with sight difficulties, you should always use 14 point or larger.
  • Use a light background with dark print for the best contrast. • It is acceptable to use a dark background with white print (reversed out) for headings, but not for a large section of text.
  • Justify the text to the left only.
  • Leave space between the paragraphs and do not have too much text on the page.
  • Make sure that headings are clear.
Book Club Resources
Disclosure of Material Connection: Some of the links in the page above are "affiliate links." This means if you click on the link and purchase the item, I will receive an affiliate commission. I am disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials in Advertising."

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