MANAGING QUALITY IN HEALTH AND SOCIAL CARE
Concept of health and social care quality majorly place concentrate on the managing quality of health care services. Health care service is crucial issue to take care of and promote health care services so as to forestall sickness, reducing premature death and incapacity. so as to determine this analysis study the chosen organization specifically The Royal United that has did not offer quality service for his or her shoppers. Not providing correct quality associated with health care service has created major issue for the tending commonplace of the chosen hospital. This analysis can elaborate on many perspective qualities like stakeholders’ perspective. methods to attain and methodology to explain quality of services can have pertained within the current study.
A) Several perspectives of quality
1.1. Perspective of stakeholder in social care and health regarding quality
External stakeholders of The Royal United hospital have their own perspective concerning quality commonplace of social and tending. As mentioned by Goodridge (2018, p. 385), the previous service user of the hospital has complained regarding the service quality of Royal United Hospital. As per my opinion, the stakeholders of social and tending services ar staff, technicians, service user.
Perspective of employees: staff provides service for the service users have the liability and responsibility for maintaining quality of Royal United Hospital. Thus, it will be urged that staff of this organization need acting a lot of with efficiency.
Perspective of service user: The structure service user has their perspective associated with the standard. In my opinion, the service user has their personal demand associated with the structure service.
Perspective of the legal body: so as to take care of quality commonplace of health care, this organization required to place concentrate on the attitude of external legal bodies concerning clinical excellence to line benchmarks for social and health care.
Perspective of the technicians: As mentioned by Cameron (2014, p. 229), the structure quality of service majorly depends on technical services. in line with the research worker, this preceding organization needed correct management team to boost the standard of services.
In order to fulfill quality commonplace, the enclosed things ar consumption, bathing and dressing of the patients.
1.2. Role of the external agencies for setting standard
As commented by Healy (2016, p. 21), the key 2 external agencies associated with social and health care ar National Institute of clinical excellence and Care Quality Commission. Care Quality Commission is public body of Great Britain that set conditions and standards associated with social and health care services. This organization has major impact on the preceding organization, because it fails to supply quality service for the patients. This external organization safeguards the services of tending trade by setting commonplace for the services users of hospitals. it’s helped the Royal United hospital to line the quality, as their service quality was poor before. in addition, this external agency regulates and supervises services of the social and tending and ensures right for individual patients. On the opposite hand, National Institute for Clinical Excellence provides pointers and provides recommendation for health and social care on time basis. in addition, this organization involves the quality for the health and social care services. This organization additionally helps the tending organization by providing info associated with the trade.
1.3. Impact of poor service quality on social and healthcare stakeholders
Poor service quality has major impact on the stakeholders in many ways in which. it’s impact on each the organization and repair users. Poor quality of service has impact on the organization in many manners. However, if quality of social and health care isn’t properly managed by the organization, as result it will produce serious consequence for the organization. it should cause inability to boost social and health well being of the service users, because the organization is liable for authorization and designing so as to fulfill the standards of the service user. In my opinion, this may additionally have an effect on the protection a part of the service quality and can have an effect on cost-effectiveness. Inappropriate quality must lead the Royal United Hospital to poor tending effectiveness. Safety of the service user has not been secured and as outcome patient has two-faced poor expertise associated with health care. in line with Brett (2014, p. 641), external restrictive body has known that the organization has not maintained the quality of health care. This influenced the health of the service user in many ways in which. because the organization has not consummated demand of service users, it’s affected the health of service users. The organization was victimisation poor quality of health care service and therefore the instrumentation that’s getting used for patient care has deteriorated the health condition of the patient. The trainers of tending professionals haven’t provided effective coaching, that has created the service quality of organization worse.
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Unit 29 Health Promotion
Unit 29 Health Promotion
Unit 29 Health Promotion
Session: February 2018
HND Assignment Brief
|Programme title||CPK 36 Pearson BTEC Level 5 HND Health and Social Care|
|Unit number and title||Unit 29||Health Promotion|
|Assignment number and||1 of 1||Enabling Service Users in the UK to promote good health|
|Assessor (s)||Dr Tosin Alo; Mr Gideon Efere; Mr Uchenna Umezurike|
|Issue Date||February 26, 2018|
|Final assignment||11-16 June 2018|
|18 -23 June 2018|
|The learners are required to follow the strict deadline set by the College|
|Late submission deadline||for submissions of assignments in accordance with the BTEC level 4 – 7|
|submission guidelines and College policy on submissions. They should|
|also refer to Merit and Distinction criteria that require evidence of meeting|
|agreed timelines and ability to plan and organise time effectively without|
|which the learner may not expect to receive a higher grade.|
|Feedback||Formative feedback will be in class during the semester.|
|Final feedback will be available within 2 -3 weeks of the submission date.|
|General||The work you submit must be in your own words. If you use a quote or an|
|Guidelines||illustration from somewhere you must give the source.|
|Include where possible in text citation and a bibliography at the end of your|
|document. You must give all your sources of information using|
|Harvard referencing system.|
|There is a glossary at the end of the assignment that will help you|
|understand the command words for the assignment.|
|Make sure||your work is clearly presented and that you use correct|
|Wherever possible use a word processor and its “spell-checker”.|
|Internal verifier||Morris A Anglin|
|Signature (IV||of||Morris Anglin||Date||16/01/2018|
ICON College of Technology and Management
Pearson BTEC Level 5 HND in Health and Social Care (QCF)
Unit 29: Health Promotion
Session: February 2018
Recommended Word limit: Maximum 3,500
ICON College of Technology and Management
- Pearson BTEC Level 5 HND in Health and Social Care (QCF)
- Unit 29: Health Promotion
- Session: February 2018
- Recommended Word limit: Maximum 3,500
- This Unit will be assessed by assignment and a poster presentation.
- On completion of learning outcome 1, you are expected to have demonstrated your understanding of the following questions.
- Q1. Explain the effects of socio-economic influences on Daniel and Fatima’s health [P1.1]
- Q2. Asses the relevance of government sources such as reports/research reporting on inequalities in health in relation to the case study. [P1.2, D1]
- Q3. Discuss reasons and any possible barriers to Daniel and Fatima accessing health care. [P1.3,
- To achieve D1 conclusions have been arrived at through synthesis of ideas and have been justified using for example the Black Report and the Acheson report, Independent Inquiry in ‘Inequalities in Health’ 1998, and any other relevant government reports
- To achieve M1 an effective approach to study and research has been applied regarding barriers to accessing health care and have been justified with examples.
Guidance for brochureTo produce a brochure you need to use Microsoft Word as your chosen application
- Open a Word document.
- On the upper left, click the “File” menu.
- In the left vertical column, click the “New” tab.
- Scroll down and select ‘Brochures’ from the available templates.
- Select “Brochures” from the available templates.
- The font size should be between 12 point (minimum) and 14 point and use Arial. However, if you are providing information for elderly people or people with sight difficulties, you should always use 14 point or larger.
- Use a light background with dark print for the best contrast. • It is acceptable to use a dark background with white print (reversed out) for headings, but not for a large section of text.
- Justify the text to the left only.
- Leave space between the paragraphs and do not have too much text on the page.
- Make sure that headings are clear.