HNBS 304 Management And Operations

HNBS 304 Management And Operations

ASSIGNMENT BRIEF HNBS 304 Management And Operations

QualificationUnit Number and Title
Pearson   BTEC   Level   5   HND   in   BusinessHNBS 304 Management and Operations
Management (RQF)
Unit TypeCoreUnit Level4Credit Value15
Submission Deadline forAssignment 2: Report
Assignment 1: Group PresentationSubmission Deadline
10/11/2017 (Week 8) at 11:59pm22/12/2017 at 11:59pm
Note: Assignment 1 is in-class presentation.
Hence it is advisable that Tutor starts taking
presentation  in  week  7  and  all  presentation
should  be  taken  by  Friday, 10th  November
2017 (Week 8). Though students can submit
their slides throughout week 7 & 8 but Friday,
10th November 2017 at 11:59pm is the cut-off
point to submit presentation slides in Moodle.
Assignment 1Differentiating between the role of a leader and the function
(Groupof a manager and applying the role of a leader and the
Presentation)function of a manager in given contexts (LO1: P1 & M1; LO2:
P2, P3, M2 and D1)
Scenario

HNBS 304 Management And Operations

HNBS 304 Management And Operations  have been working in Starbucks since 2015. You have recently been shortlisted for promotion to the position of a Team Leader. As part of your interview, you have been asked to prepare and carry out a presentation differentiating between the role of a leader and the function of a manager. You are also required to demonstrate the application of the role of a leader and the function of a manager in given contexts. This presentation provide you an opportunity to demonstrate your knowledge and skills to lead a team in a Starbucks coffee shop.

Prepare a PowerPoint presentation to explain your findings. Further details of your investigation are outlined below (Task 1 and 2).

Task 1: Differentiate between the role of a leader and the function of a manager

(LO1: P1 & M1).

In order to achieve PASS in this assignment, you are required to cover the following issues in your presentation:

1.1 Define and compare the different roles and characteristics of a leader and a manager using examples from Starbucks (P1).

In order to achieve MERIT in this assignment, you must answer the following:

1.2 Analyse and differentiate between the role of a leader and function of a manager by effectively applying a range of theories and concepts and examples from Starbucks (M1).

Task 2: Apply the role of a leader and the function of a manager in given

contexts (LO2: P2, P3, M2)

In order to achieve PASS in this task, you must answer the following:

1.1 Examine examples of how the role of a leader and the function of a manager apply in different situational contexts within the setting of Starbucks (P2).

1.2 Apply different theories and models of approach, including situational leadership, systems leadership and contingency within the context of Starbucks (P3).

In order to achieve MERIT in this task, you must answer the following:

1.3 Assess the strengths and weaknesses of different approaches to situations (situational leadership) within the work environment (M2).

In order to achieve DISTINCTION in Assignment 1, you must answer the following:

1.4 Critically analyse and evaluate the different theories and approaches to leadership used (e.g. situational leadership, systems leadership, task or relationship-orientated approaches) and their effectiveness in Starbucks (D1).

Guidelines for preparation and submission of PowerPoint presentation slides:

  • You should work in a group of two or three to prepare and present your findings. However, each induvial should submit same presentation slides in Moodle.
  • You need to carry out a 10-15 minutes oral presentation in front of your classmates.
  • The presentation should be illustrated by PowerPoint slides or other appropriate media.
  • PowerPoint slides should be accompanied by speaker’s notes.
  • Your response to the questions need to be underpinned by Module contents.
  • You must complete your class presentation before the deadline for submitting the slides in the Moodle. Ideally, you are expected to carry out class presentation in between week 7 and 8.
  • For submission, please save your document with a unique name. Follow the following style: Your Surname_Your First Name_Unit Code_Assignment Number_Assignment Type. For example: Bennett_Tiffany_HNBS 304_Assignment 1_Presentation.

HNBS 304 Management And Operations

Assignment 2 (Individual Report)

An appreciation of the role leaders and managers play in the operations function of an organisation and the relationship between leadership and management in a contemporary business environment (LO3: P4, P5, M3; LO4: P6 & M4 and D2)

Scenario

You have impressed the management of Starbucks with your excellent presentation. Hence, in the second stage of the interview process, you are asked to write a report explaining how management and operations make a positive, efficient and effective contribution to an organisation at a junior level.

The management has outlined the key areas to be covered in your investigative report in task 1 and 2 below.

Task 1: Demonstrate an appreciation of the role leaders and managers play in

the operations function of an organisation (LO3: P4, P5, M3)

In order to achieve PASS in this task, you must answer the following:

2.1 Explain the key approaches to operations management and the role that leaders and managers play in Starbucks (P4).

2.2 Explain the importance and value of operations management in achieving business objectives with examples from Starbucks (P5).

In order to achieve MERIT in this task you must answer the following:

2.3 Evaluate how leaders and managers of Starbucks can improve efficiencies of operational management to successfully meet business objectives (M3).

Task 3: Demonstrate an understanding of the relationship between leadership

and management in a contemporary business environment (LO4: P6 & M4)

In order to achieve PASS in this task you must answer the following:

3.1 Assess the factors within the business environment in which Starbucks operates that impact upon operational management and decision-making by leaders and managers (P6).

In order to achieve MERIT in this task you must answer the following:

3.2 Analyse how these different factors affect the business environment and wider community of Starbucks (M4).

In order to achieve DISTOINCTION in this task you must answer the following:

3.3 Critically evaluate application of operations management and factors that impact on the wider business environment in relation to Starbucks (D2).

Guidelines for preparation and submission of Report:

  • This is not a group assignment, rather an individual report. So you should work independently in this assignment and submit an original piece of work.
  • Use appropriate report format with an introduction at the beginning, main body with headings and sub-headings and conclusion at the end.
  • A cover page, table of contents page, references list and bibliography would be at highest standard.
  • Your response to the questions need to be underpinned by module contents.
  • Please save your document with a unique name. Follow the following style: Your Surname_Your first Name_Unit Code_Assignment_Number_Assignment Type. For example: Bennett_Tiffany_HNBS 304_Assignment 2_Report.
  • The report might be written in 2500 – 3000 words.

Report Terms Explained

Define: To give in precise terms the meaning of something. Bring to attention any problems posed with the definition and different interpretations that may exist.

Analyse/Critically Analyse: Break an issue into its constituent parts. Look in depth at each part using supporting arguments and evidence for and against as well as how these interrelate to one another.

Examine: Look in close detail and establish the key facts and important issues surrounding a topic. This should be a critical evaluation and you should try and offer reasons as to why the facts and issues you have identified are the most important, as well as explain the different ways they could be construed.

Assess: Weigh up to what extent something is true. Persuade the reader of your argument by citing relevant research but also remember to point out any flaws and counter-arguments as well. Conclude by stating clearly how far you are in agreement with the original proposition.

Demonstrate: Show how, with examples to illustrate.

Explain: Clarify a topic by giving a detailed account as to how and why it occurs, or what is meant by the use of this term in a particular context. Your writing should have clarity so that complex procedures or sequences of events can be understood, defining key terms where appropriate, and be substantiated with relevant research.

Evaluate/Critically Evaluate: Give your verdict as to what extent a statement or findings within a piece of research are true, or to what extent you agree with them. Provide evidence taken from a wide range of sources which both agree with and contradict an argument. Come to a final conclusion, basing your decision on what you judge to be the most important factors and justify how you have made your choice.

Maddox Smith

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