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Communicating In Health And Social Care Organizations

QualificationUnit number and title
Pearson BTEC Level 4/5HNC/D Diploma Health and Social CareCommunicating In Health And Social Care Organizations
Student nameAssessor name
Darren Windsor
Date issuedCompletion dateSubmission date Re-assessment date
22/10/201412th January 2015
Assignment titleCommunicating in Health and Social Care Settings
Learning OutcomeLearning OutcomeAssessment CriteriaIn this assessment you will have the opportunity to present evidence that shows you are able to:Task no.
LO11.Able to explore how communication skills are used in health and social care1.1Apply relevant theories of   communication to health and social care contexts1
1.2Use communication skills in health and social care context2
1.3Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings2
1.4Analyse the use of strategies to support users of health and social care services with specific communication needs1
LO22.Understand how various factors influence the communication process in health and social care2.1Explain how communication process is influenced by values and cultural factors1
2.2Explain how legislation, charters and codes of practice  impact on the communication process in health and social care2
2.3Analyse the effectiveness of organisation systems  and policies2
2.4Suggest ways of improving the communication process in a health and social care setting1
LO33.Able to explore the use of information and communication technology (ICT) in health and social care3.1Access and use standard ICT software packages to support in a health and social care setting3
3.2Analyse  the benefits of using ICT in health and social care for users of services, care workers and care organisations3
3.3Analyse how legal considerations in the use of ICT impact on health and social care3
Essential requirementsAssessment Schedule and Linked to other units
Access to ICT facilities, including the internet is essential, including the internet is essential to ensure sufficient competence can be demonstrated. Learners will need to be familiar with the systems and process of record keeping

(Particularly of the Data Protection Act) and communication within the workplace. Learners will also require opportunities to practise and demonstrate use of communication skills which can be assessed either in the workplace (as long as confidentiality is maintained and permissions obtained) or in a simulated environment.

Assessment MethodCriteria CoveredFinal Submission Dates
Case Study2.1 ( Linked to 1.2 of Unit 4, 1.3 of Unit 9 and 3.2 of Unit 4)
1.1 ( Linked to 3.1 of Unit 2)
1.4
2.4 ( Linked to 3.3 of Unit 23, 3.3 of Unit 27, 3.3 of Unit 21 and 3.3 of Unit 10)
12th November 2014
Written Report1.2 ( Linked to 2.2 of Unit 23)
1.3
2.2 ( Linked to 1.1 of Unit 9, 2.2 of Unit 5)
2.3 ( Linked to 2.3 of Unit 2, 2.1 of Unit 21, 3.1 of Unit 27, 3.2 of Unit 9 and 3.2 of Unit 11)
12th January 2015
Leaflet3.1 3.2 3.312th January 2015

In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades

Grade DescriptorIndicative characteristic/sContextualisation
M1.Identify and apply strategies to find appropriate solutions.Effective judgments have been madeEffective judgments have been made whilst explaining how Legislation, Charters and Code of Conduct may impact on communication(Task 2)
M2. Select/design and apply appropriate methods/ techniques.Relevant theories and techniques have been appliedRelevant communication theories have been chosen and applied to the case study (Task 1)
M3. Present and communicate appropriate findingsThe appropriate structure and approach has been usedPresent and communicate appropriate findings: an appropriate, word processed leaflet has been designed  (Task 3)
D1. Use critical reflection to evaluate own work and justify valid conclusionsThe validity of results has been evaluated using defined criteriaUse critical reflection to evaluate own work and justify valid conclusions: valid conclusions have been drawn whilst evaluating the use of current strategies (Task 1)
D2. Take responsibility for managing and organizing activitiesSubstantial activities, projects or investigations have been planned, managed and organizedTake responsibility for managing and organizing activities. The Leaflet is structured and organized in a logical, professional manner (Task 3)
D3.Demonstrate convergent/lateral/creative thinking.Convergent and lateral thinking have been appliedDemonstrate convergent/lateral/creative thinking. Lateral thinking has been demonstrated whilst suggesting how strategies could be improve (Task 1)

Please note that for unit assignments assessors should use these or other exemplar indicative characteristics for the individual grade descriptors from Annexe C of the HN specification or any other relevant indicative characteristics for the particular assignment. The indicative characteristic should then be contextualised. Only one indicative characteristic per grade descriptor, M2, M2, M3, D1, D2, D3 is required.

Pearson BTEC HND Diploma in Health and Social Care

Assignment brief
Unit number and title1, Communicating in Health and Social Care Organizations
Qualification
Start date22/10/2014
Deadline/hand-inTask 1 Submission Date:21st November 2014

Task 2 Submission Date: 22nd December 2014

Task 3 Submission Date: 12th January 2015

 AssessorDarren Windsor
Assignment titleCommunicating in Health and Social Care Organizations
Purpose of this assignment

The aim of this assignment is to develop learners’ awareness of different forms of communication used in health and social care settings and its importance for effective service delivery. Learners will investigate the communication processes in health and social care settings considering the barriers to communication and ways to overcome these barriers. Learners will explore the process of communication and how effective communication can affect how individuals feel about themselves. In addition, communication systems within organisations will be critically examined and learners will gain an understanding of the legal frameworks surrounding the recording of information about people.

Learners will gain an understanding of the use of information system and communication technology as a tool in health and social care settings. Learners should note that any direct investigation of communication in health and social care placements or employment should be within the context of a job role. Due regard should be given to the confidentiality of information if used to support assessment evidence for this unit.

Requirements of this assignment

The assignment is divided into three tasks. This assignment tasks will help the learner to cover the assessment criteria of other units. These are: 2.1 ( Linked to 1.2 of Unit 4, 1.3 of Unit 9 and 3.2 of Unit 4), 1.1 ( Linked to 3.1 of Unit 2), 2.4 ( Linked to 3.3 of Unit 23, 3.3 of Unit 27, 3.3 of Unit 21 and 3.3 of Unit 10), 1.2 ( Linked to 2.2 of Unit 23), 2.2 ( Linked to 1.1 of Unit 9, 2.2 of Unit 5), 2.3 ( Linked to 2.3 of Unit 2, 2.1 of Unit 21, 3.1 of Unit 27, 3.2 of Unit 9 and 3.2 of Unit 11).

Task 1 Case Study

Choose a client with whom you currently work with or are familiar with. Provide a brief background history of this client and:

1. Explain and discuss the possible values and cultural factors which may influence the way this client communicates. (LO2.1)

2. Apply two communication theories to this client. (LO1.1)

3. Analyse the use of strategies currently used to support this client’s needs and suggest how they may be improved (to enhance the communication process). (LO1.4 / LO2.4)

This case study will provide the opportunity to meet the following merit and distinction descriptors:

M2. Select/design and apply appropriate methods/ techniques. Relevant theories and techniques have been applied: relevant communication theories have been chosen and applied to the case study.

D1. Use critical reflection to evaluate own work and justify valid conclusions: valid conclusions have been drawn whilst evaluating the use of current strategies.

D3.Demonstrate convergent/lateral/creative thinking. Lateral thinking has been demonstrated whilst suggesting how strategies could be improve.

Task 2 Written Report 

Inter-professional working and communication is of paramount importance within Health and Social Care.

1. Review methods of dealing with inappropriate communication and use of communication skills within inter-professional teams. (LO1.3)

2. Explain how Legislation, Charters and Codes of Conduct impacts on communication between Health and Social Care workers and Service Users. Use examples to help illustrate your answer. (LO2.2)

3. Consider where you currently work. Identify and analyse the effectiveness of your organizations’ policies and systems put in place to promote good communication practice. (LO2.3)

This task will provide the opportunity to meet the following merit and distinction descriptors:

M1.Identify and apply strategies to find appropriate solutions. Effective judgments have been made: effective judgments have been made whilst explaining how Legislation, Charters and Code of Conduct may impact on communication.

Task 3 Leaflet 

Information and Communication technology is increasingly being used within the field of Health and Social Care.

You have been asked to design a word-processed leaflet for newly employed Care Workers. (LO3.1) See more about : Unit 1 Business Environment Assignment Help

In the leaflet you should:

1. Highlight and analyse some of the benefits of using ICT for service users, care workers and care organizations. (LO3.2) And

2. Analyse how legal considerations in the use of ICT impact on ICT. (LO3.3)

This task will provide the opportunity to meet the following merit and distinction descriptors:

M3. Present and communicate appropriate findings: an appropriate, word processed leaflet has been designed.

D2. Take responsibility for managing and organizing activities. The Leaflet is structured and organized in a logical, professional manner.

Assignment Submission Guidelines:

  • Preferred writing styles Arial, Verdana, and Times New Roman
  • Line spacing 1.5, Font Size 12
  • Consistency in Heading Scheme, bullets and numbering
  • Consistency in top, bottom and left, right margins
  • Alphabetical Harvard referencing and bibliography

Essay Structure:

  • Cover
  • Title Page
  • Contents page.
  • Acknowledgement (optional)
  • Main Body (Tasks)
  • Conclusion.
  • References (including weblioreferencing)
  • Bibliography (including webliography)
  • Appendices

*For Late Submission policy, please refer to your student course handbook available on Live Campus.

Plagiarism Rules and Regulations

  • No plagiarism is accepted in assignments and students are advised to do the referencing correctly according to the Harvard Referencing System.
  • Students are advised to submit assignments with a similarity in below 10%. Any student submitting an assignment with a percentage of more than 20% will fail and get an official academic warning.
  • Reduce your plagiarism by not sharing assignments and doing in text citations of sources used, using the Harvard referencing method

What is Turnitin?

Turnitin is the software that EThames uses to calculate the similarity of your assignment to any other document submitted in the same system all over the world.

What happens when you submit an assignment on Turnitin?

You submit your assignment on Turnitin by submitting it on Livecampus on the assignment submission link. Your assignment is then compared with all of the assignments for all the different units submitted on Livecampus as well as assignments submitted by other students in other colleges and books and documents all over the world. The report generated is not the final report. The final report will only be generated after the final deadline which would mean that once the submission link closes and once every student submitted development assignments at EThames for the specific unit, only then the final report will be generated. This means that if you have shared your assignment with anybody and they have submitted part of it or the full assignment the initial report your friend got would’ve indicated the similarity, but your report would’ve remained unchanged. This is because the report is refreshed every time that you upload your assignment and then finally after the deadline. After the deadline their plagiarism will be high as well as your own.

What can you do to avoid getting a high Turnitin score?

  • Do not copy pieces of work from any book or website. It needs to be rewritten in your own words and proper in text citation should be done according to the Harvard referencing method
  • Do not share your assignment with any friend, not even to assist them

Plagiarism

Plagiarism is passing off the work of others as your own. This constitutes academic theft and is a serious matter which is penalised in assignment marking.

Plagiarism is the submission of an item of assessment containing elements of work produced by another person(s) in such a way that it could be assumed to be the student’s own work. Examples of plagiarism are:

  • The verbatim copying of another person’s work without acknowledgement
  • The close paraphrasing of another person’s work by simply changing a few words or altering the order of presentation without acknowledgement
  • The unacknowledged quotation of phrases from another person’s work and/or the presentation of another person’s idea(s) as one’s own.

Copying or close paraphrasing with occasional acknowledgement of the source may also be deemed to be plagiarism if the absence of quotation marks implies that the phraseology is the student’s own.

Plagiarised work may belong to another student or be from a published source such as a book, report, journal or material available on the internet.

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