Aim & Objective

This coursework is designed to demonstrate the broad understanding and knowledge of the unit, assessing and evaluating the student’s strength and level of analysis; divided into four learning outcomes. The coursework should be submitted as one document in a report format in final submission.

Assignment Scenario:

Business processes are core elements of any intelligent system. Design and development of intelligent systems largely depend on understanding the activities of business processes, their sequences, all relevant decisions around them, and the possible inputs and outputs of them.

Business processes exist in any business. Scenarios below are two examples of them.

Case Scenario 1: Flight check-in at the airport

Flight check-in is done either online or at the airport these days. Those who go to the airport, should have a very clear idea about the steps they should follow to check-in to avoid any delay or unnecessary stress before their flights. To do this many airline list the main steps that all passengers should follow to check-in at the airport, as follows:

– Go to your airlines check-in desk area at the airport. Go to the right desk or join the right queue (i.e. economy class, business class, or first-class check-in desks)/

– At the check-in desk provide your travel documents including passport (or ID). Also provide any document relating to any special circumstances you might have (for example doctor’s notes).

– Answer security questions. If more checks are needed follow the two steps below.

– Open your luggage for the check-in person if you are asked for.

– Follow the instruction if the check-in person asks you for further security check by other staff.

– Provide your luggage (if any) for weighting and checking-in. If you have exceeded the luggage allowance, the “excess weight procedure” should be followed.

– Receive your boarding pass. If you notice any problem in it, refer it to the check-in desk.

Case Scenario 2: Planning Application for Residential Construction Projects

The planning application consists of six steps, mainly regulated by legislation to facilitate the whole decision-making process.

– Pre-application: It is highly recommended that all applicants first obtain a pre-application advice from the local authority, who is able to comment on the plan and the possibility of its approval. Some helpful changes can be recommended at this stage too.

Application: All required documents should be uploaded online, and the correct fee is payable before the application is submitted. Applications are reviewed between four and six weeks the applicants will be contacted during that time period if there is any document missing. The missing documents and any delay in providing them by the applicant may cause delay in processing the application.

Consultation: the relevant neighbours and bodies are contacted and invited to share their views or concerns about the application. This step usually takes three-four weeks.

Site visit and inspection: the project site is visited by an approved assessor or a planning officer.

Recommendation: The assessor or planning officer sends his/her visit report to the local authority based on his/her site visit and assessment.

Decision: A decision is made by the local authority. The decisions can be typically fall into one of these categories: approve (A), reject (R), conditional approve (CA). The CA applications can go ahead if they meet the required conditions. Applicants with R decision can start a new application or make an appeal.

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