Business Business Environment

Executive summary

In this particular study, a detailed elaboration of the business environment conditions and their possible advantages and limitations has been portrayed. An overview of the vision and mission has been discussed. There are a mix of three kind of business sectors that have been chosen that is public, private and voluntary and the names being, The BBC, TESCO and the British Red cross. Initially, the size, scope and legal structure of each organization have been explained, specifically. These are further elaborated with findings and occurrences of the micro and macro environmental factor impacting the chosen company that is TESCO. In the later part, a detailed critical analysis has been done on the factors with the help of PESTEL and SWOT analysis in precise and key points, concluding with the ultimate business environment factors, as gathered from the case study.


The concept of business industry has been broadening its branches drastically since early times into several categories and sectors. The kinds of business industry have made a mark in recent times by emphasizing of innovative styles of business. The self driven venturing type of business is also expanding in several parts of the United Kingdom. In fact, a large number of fresh pass outs and graduates are acquiring training on entrepreneurship, which is one of the advanced strategies to reach business target rapidly. Apart from the typical or signature business sector, there are several forms of earning established in today’s world, which are also legally registered as well as authorized by the government.
In general, the business industry consists of three main sectors, such as the public, private and voluntary. In this scenario, three organizations, that are, Tesco, BBC and the British red Cross have been selected, which shall be broadly classified and elaborated based on their organizational structure and business environment.

LO1. P1 The motives and purposes with legal structure of each organization

Each of the sectors comprises of specific functioning elements and a distinct functional flow. According to Prajogo (2016, p.241), the public form of business as the name suggests, are mostly focused on public welfare purposes, whereas the private category can be stated as a core profit earning quarter, based on its own criteria. The third sector is the voluntary business, that is one of the fastest growing business type and largely encouraged and initiated by a particular group of mass for the betterment of the society. It can be categorized as both commercial and non profit.
Similar to the selected firms, there are several other firms under the category of public, private and volunteering sectors. Some of the renowned companies in the United Kingdom are,
The National trust of UK
The Royal bank of Scotland
The John Lewis partnership
The Stemcor.
Each of the organizations, possess different types of legal structures that can be differentiated briefly. As per Menychtas et al. (2014, p.104), the volunteering organizations are solely run by personal or corporate charities and donations and most acts of the company law are assimilated by the Royal Charter. While, the public sectors are open business bodies which serves for the general mass and public for their regular and basic needs and promotes public awareness. Some of the examples of such examples can be, the NFC, the natural England and more. Most of the public organizations are also enforced by the royal charter in UK, as per the legal structure.
Unlike the above two, the private sector can vary and are mostly considered via partnership and sole proprietorship, where the internal functioning system depends on its type.

P2. An outline of the size, scope and structure of the different sectors

The motive and legal structure of the public body BBC

The British Broadcasting Corporation of the United Kingdom is a broad governmental body that determines certain public services to the entire section of mass, which is supported by the (Ofcom) that is the office of communication, which is the main broadcasting regulatory of the nation.
The mission and vision of this particular company is to serve the mass with eminent and current news affairs and spread certain kind of urgent awareness that is helpful for the general public. Since, it is a public body, the legal structure of BBC comprises of several hierarchies and a large group of people, such as BBC board, its sole traders and executive committee, functioning under the jurisdiction. The Royal charter was responsible for establishing the company and the financial and funding structure requires to be maintained as per the Charter criteria.

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Business Plan For SME Enterprise

Business Plan For SME Enterprise

1.0 Executive Summary

SME Enterprise represents a contact centre for in-bound and outbound calls along with telemarketing services.SME International is already a well-known organization in the world and it will be beneficial for them to open a contact centre in Dubai. As Dubai has created an impact in the IT industry too; it will be quite beneficial for SME International to collaborate with a contact centre for telemarketing their services.It will be a brand new contact centre which is scheduled to be located in the free economic zone called Dubai Internet City.

About the Book

This is a solution of Business Plan For SME Enterprise in which we discuss SME Enterprise.


SME Enterprise represents a contact centre for in-bound and outbound calls along with telemarketing services.SME International is already a well-known organization in the world and it will be beneficial for them to open a contact centre in Dubai. As Dubai has created an impact in the IT industry too; it will be quite beneficial for SME International to collaborate with a contact centre for telemarketing their services.

It will be a brand new contact centre which is scheduled to be located in the free economic zone called Dubai Internet City. SME Enterprise will also be involved in the taxation related services. Initially, PESTEL and SWOT analysis will be carried out to know about the current status of the company and know if it would be able to stand out in the marketplace.More Know About:- Computer Software Assignment Help

Thereafter, market research will be carried out by interviewing different personnel from renowned contact centres. This market research will lead to many stipulations which were confirmed before the business establishment. It will also be noted that the business will be undergoing loss in the first two years but it will recovered positively in the third year.

The company has decided to keep the manpower of 22 people for the first two years and then, in the third year; the manpower will be increased to 30. Initially, privilege will be given to the marketing and advertisement with adequate funding and opportunities so that the company can create a base.

The net present value of the company for the first 3 years will be negative but it will be recovered as the time increases. All in all, the company is looking forward for the long-term establishment in UAE.

Company Summary

Various companies have set-up their own contact centres for their business reasons for meeting their requirements. These needs are related to the deliverance of particular functions with partial or almost no future plan which is supposed to be in compliance and in synchronization with further enhancements.

These organizations also get stuck with the provision of minimal fundamental services for end customers. Now, SME International is looking forward for expansion with a long-term vision. Therefore, they have decided to create a joint venture with the contact centre for conveying information about their services to clients.

There are constant updates in the contact centre industry due to the factor of technology which makes it totally difficult for companies to anticipate changes and get updated. It is also difficult to manage the manpower and find the skilled staff.

The brand new concept of Burned Agent makes it quite crucial for different companies which are particular small scale integration companies. There is another factor of consideration which stays in the form of the cost for all the small scale as well as medium scale businesses. It is a very challenging factor for the organization.

Most of customers for the company will be those firms that need high level of communication between each-other along with their clients too. Therefore, the expected customers are anticipated to be related with medical services along with those companies that are willing for outsourcing their first-level support for the help desk.

By concentrating upon such market segments like these with definite and specific requirements; SME Enterprise will be capable of serving their clients in a better way. They will also be able to provide top-notch services which are quite effectual than various other call centre organizations.Read More About:- Computer Systems Development Assignment Help


SME Enterpriselooks forward towards providing their clients with top-notch call centre services round the clock. This company thrives to offer premium quality services which will be delivered in a cost-effective and timely manner.

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