UNIT 27 MANAGING QUALITY IN HEALTH AND SOCIAL CARE
1.2 Analyse the role of external agencies in setting standards
1.3 Assess the impact of poor service quality on health and social care stakeholders
2.1 Explain the standards that exist in health and social care for measuring quality
2.2 Evaluate different approaches to implementing quality systems.
Clearly evaluate each stage of any 2 approaches/models with advantages and disadvantages of each.
TQM is mandatory with PDCA cycle and explain any four principles.
2.3 Analyse potential barriers to delivery of quality health and social care services in case study organisation.
3.1 Evaluate the effectiveness of systems, policies and procedures used in a health and social care setting in achieving quality in the service(s) offered.
3.2 Analyse other factors that influence the achievement of quality in the health and social care service.
Do not repeat any factors from LO2.3
3.3 Suggest ways in which the health and social care service could improve its quality
4.1 Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives.
Evaluation of quality inspection is mandatory
4.2 Discuss the impact that involving users of services in the Evaluation process has on service quality.