Approaches or Principles of TQM
TQM IS MANDATORY WITH PDCA CYCLE AND EXPLAIN ANY FOUR PRINCIPLES
TO ANSWER (B) CHOOSE ANY 3-4 FROM THE BOTTOM
TQM: Advantages and Disadvantages
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(ACT) apply changes based on results
For Example what is leadership?
Leadership is the combination of all managerial activities. The main purpose of leadership is to integrate all activities of organization and provide necessary guidelines to perform these activities effectively. Leadership is responsible for maintain staffing level, provide required training and resources. If there is lack of leadership obviously service quality will be low than expected.
The leadership of Russell House Care Home failed to ensure required staffing level, as a result permanent staff are feeling stress with long working hours and overload works. Also family members of service users are not getting information consistently.
THIS IS JUST A SAMPLE. READ THE CASE STUDY ATTACHED